Ark Jewelers — Local services in South Euclid

I must change my review. I originally brought in a keepsake watch( was my FIL's). I was told it needed a new movement, to which I agreed. After getting it back a month later, it stopped working again, and had a hair under the crystal, and the new movement didn't include a second hand. Took it back, and they sent it back to their watchmaker. 2 month+ , after 2 calls, I got it back. Still no second hand, charged another $75.00, and now it sweats under the crystal. They MAY be good jewelers, but don't trust them with your timepieces. They had 2 other pieces at the same time. 1 they repaired. The on needing a new band was returned with a note to buy one from eBay, and they would install it. Who needs this...

This place is like the "best kept secret". They are kind and very fair. The customer service that Les provides is above and beyond all expectations! I had never been here and drove past and stopped in. (This is just a couple of days after my husband upgraded my diamond somrwsome else). Les helped educate me more on my diamond and make sure that I knew how to correct my own situation and get the best value for my own diamond. He did not have to do that, so I am truly appreciative. Oh how I wish we would have known about this place and come here for our diamond purchase first! Will definitely be shopping here...

Brought a watch in to have it examined to tighten one of the loose mechanics. The first thing the rep did was take the watch to the manager/owner. Without telling me the problem they say, “oh that’s probably not authentic”. When I ask again if it can be fixed, they basically dropped it face down on the counter with a total disregard for scratching it. There is zero respect here or professionalism. If you are looking for a repair Don’t waste your time, go to a place that will...