Boost Mobile — Local services in South Euclid

Store under new management. Went thinking the old wonderful owner was there. When my new phone malfunctioned, they accused me of breaking it. They charged for things they didn't have. They just made up prices. There were no pricing guidelines. The supervisor is rude, claims I broke it, will not refund or even offer a replacement. I said I'd sue. He said, "Go ahead and sue." WRETCHED PLACE UNDER NEW MANAGEMENT. Do NOT go there. If I could give no stars, I would. The phone should have sold for $59.99. Didn't even offer it. Bought a cellphone case, and I had to order it. Never got it. I feel like a fool for going there and trusting the management out of loyalty to the old manager. Went there in good faith.

EDIT: I paid $171 for a phone, $30 for a case. Never got the case. In anger, I foolishly left the phone there. (When i get upset, the nerves in my feet trigger. Awful. This happened at that store. All i could think of was getting out of there.) On my new $59 phone, I got a notification that my original phone had been factory reset.

No doubt they resold that phone, and I am out of $201 dollars. Contacted Boost corporate and they assured me that they don't tolerate this behavior from franchises. I just don't know. The people at this store are straight up thieves. Do...

Mark was amazing!! I went to my normal boost store by my house and was given instructions to call boost support. I called boost and spent an hr on the phone only for us to be disconnected. I called back and spent another 35mins on the phone only for them to tell me i had to go back to the store and show proof of I.D.!! I went back to my home store and without trying to help me, the associate told me he couldnt do what i needed and that he didnt know why they sent me back to the store.....i then came to mark at the south Euclid location and he HELPED ME AND FIXED MY DILEMMA IN UNDER 30MINS!!! great customer service!! friendly and def earned a...

I've been coming to this store for years and Mark has been the most helpful. I was recently in the hospital and he paid my bill for me until I could come in WITHOUT ASKING solely because he knows I would normally come in and pay it but couldn't. A phenomenal business man who knows what to do to help his customers and is always looking to get me...