Contract Appliance — Local services in South Jordan

I hate shopping for appliances!! You go to a big box store, and 10 guys in suits are instantly hovering around you. And really, I don’t think any of them know anything about appliances. I don't know anything, either, so it makes for a bad combination.

We just built a home, and this time, I went to Contract Appliance. Dave, the owner, helped me, and he knew everything about appliances! I mean, which stove tops are best for someone who cooks gourmet and needs all of the burners to burn at maximum capacity. Which dishwashers dry dishes most thoroughly; and which ones are easiest to fit dishes into. Stuff that helped me make an educated decision about which appliances were right for my family. I walked out of the showroom happy and completely stress-free.

When our new house was almost done, and we were getting ready for the appliances, a whole big mess happened with the sale of our home, and we ended up having to move out of our old house a few days before our new house was done. Because our new house wasn’t completely done, the city wouldn’t allow us to move in yet, and we had nowhere to go and nowhere to move all of our furniture and stuff from our old house! The city agreed to grant us our “occupancy permit” as long as we had our appliances installed. Well, the appliances were being shipped from out of state, and weren’t due to be there for a few more days. Dave found out about it and was AMAZING!!! He delivered appliances, on loan, to our home, and had his guys hook everything up so that we could pass inspection. I’m talking fridge, range, and dishwasher for our kitchen, and the kitchen in our basement apartment! This was a huge amount of time and cost for Dave, but he did it without me even asking. It seriously blew me away. I honestly don’t think I’ve ever been treated better by any business, and will always be grateful for what they did...

Super disappointed in this company. We bought a dryer and set it up and got an error code the same night we bought it, I looked up the code and it said it was a thermostat issue so I called to get it fixed. It took several days for the tech to come and fix it (understandable with COVID) but then it happened again within a few weeks of the first call. They came out again and spent hours on it and said the main board needed to be replaced and they had to order it in which took a month and a few calls from us to get them back. Once they replaced the board it made the problem worse and the tech even told us it wasn’t going to work and it still had an intermittent problem on a different sensor. After this I called them to return it and get my money since I haven’t even been able to really use it since I bought it and they told me that they had to have Whirlpool get involved. Now I’m stuck with no dryer and yet another service call from Whirlpool for some reason...all I want to do is return this machine so I can go buy one that works but after several calls all I was told by the people I talked dont have the authority to do a return which is pretty frustrating. I will say that all of the people I talked to have been nice but that doesn’t help me get a...

Dave at Contract Appliances delivered USED appliances to us when we had purchased new appliances. The GE Café Refrigerator had been in use 195 days, not just plugged in but used. GE Repair man came and discovered the fraud that they had tried to pull off on us. Dave was contacted multiple times, Certified Letter sent to him and no response. He and his team are not honest and DO NOT take care of their customers. Eddie the salesman was part of the deceit and finally after months of contacting GE Headquarters, they replaced our appliances for new GE Café Appliances that we had originally paid for. WE have all the documentation from GE Headquarters when our new appliances were delivered to Contract Appliances. They then turned around and sold them to someone else and tried to pass off used, broken appliances to us. DO NOT use Contract Appliances. We have since heard from several other buyers that they had the same experience with this company. Why GE continues to allow them to sell their products is beyond me. We would never buy another GE Appliance from any company. Be ware of Contract Appliance Sales!! Dave, the owner is not an honorable individual. I don't even give them 1 Star but had to so...