HomeGoods — Local services in Sandy

I don’t like leaving negative reviews. I don’t do it very often. This is one of my favorite stores and I found several things I was excited to purchase today. If it hadn’t been for the fact I really wanted to get these items, I would’ve walked away from the register. I witnessed Trisha W. treat a different customer with disrespect before I was the next one she served. She was insistent that the product I was purchasing was not the price it was tagged, and upon checking it, she announced with frustration, “well you’re getting it for [the verified price on the tag] today.“ She then proceeded to stack my china with so much aggression I thought it would crack. While all this was happening, she was barking orders at and insulting other employees. Maybe she is a manager? It was embarrassing to witness. I know I can get these products at At Home, and their location is just as close. This is not the first time I’ve had weird customer service here, but it’s getting more uncomfortable to come here. I’m definitely not about getting people fired, but honestly, I am the easiest customer on the planet to please. I’m not asking for any extra privileges or special consideration! All I ask is that you don’t break the products I am paying you for, and maybe don’t cuss somebody else out while I’m giving you money! (HomeGoods, this location could use a little TLC with the customer...

Associate only put 3 of my 5 my items in my bag, when I got home and realized this I called the store and was told there’s nothing they can do and that they put my purchased items back on the floor to resale. The manager suggested I come back to the store and find my purchased items myself since she has no way of knowing what I bought. I have the receipt and the item numbers but she couldn’t be bothered. I live an hour away but drove back to sandy to find my purchased items. Once I got there I couldn’t find any of the items I had purchased and I was treated dismissive and rudely. I suspect the employee that rang me up or another employee kept my purchased items. These employees couldn’t have cared less.

After leaving empty handed I decided to return to the store and get the information for the area manger or someone above the Sandy Mall store manager. Magically they suddenly found my missing items. They were all bagged up and not on the floor. I don’t think this is a coincidence. Shame on this employee and manager for being so dishonest. I know it’s a busy time of year but HomeGoods needs to better train their employees and focus on ethics and...

Walked in 6 min before closing to look for one very specific thing- a kids water bottle. I was greeted with “Welcome, we close in 6 minutes.” Ok- kind of aggressive but I understand. Spent the next 6 minutes hunting through an overcrowded, unbelievably messy store. Just as the woman on the PA finished the “closing announcement” I found the water bottles- finally- and began searching. At 9:30 EXACTLY a woman appeared beside me along and told me “Hi, just so you know it’s 9:30 we’re closed.” I began to ask if these were all their water bottles and she interrupted me again, “I’m sorry we’re closed.” and stood by me until I felt sooo uncomfortable. I said “Wow, you guys are REALLY aggressive about getting people out of the store.” Her response? “Yeeeeahhhhh….”

Maybe next time we ask the customer if they need help finding anything. Trust me- I don’t want to be in Homegoods at 9:30 at night either. And it’s not easy to find things in a store that’s messier than any other homegoods I’ve been to.

Naturally there were 6-8 workers chatting at the front of the store. Cool. So rude. Won’t be back. This store is always in a state of...