Verizon — Local services in South Middleton Township

It seems I should have looked at the reviews before I walked into this Verizon store of Carlisle, the experience fair not 1 star quality but not any higher than a 2 star quality. I had a trade in from a Galaxy Z Flip 5 phone to a Z Flip 6 and the current promo was for if you went with the Unlimit Ultimate plan with Samsung you had up to 1,000.00 off base on make and brand.

I had the Lewistown Verizon store look at my flawless looking brand new phone of having it 3 years still working condition that the Z Flip 5 with that look and condition was worthy of 1,000.00 off of my new Z Flip 6 phone.

But when I was in the Carlisle Verizon store the man who worked with me barely took the time to look at the phone and did a trade in for 280.00 trade in value and I look at him and said is that with the free phone promo up to 1,000.00 off? He look at me and was surprised I knew about that promo and he said, "sorry I forgot to do that" and made the excuse that his system in the store was crappy and that you would have to go to the original store you activate it from and they will have to do a PCA to fix that.

It was like making excuses for your mistake and putting it on someone else to fix your mistake. Not very professional.

I went to Gettysburg Verizon store and they said that Carlisle should been able to fix that but it would be best to go back to the store that activated it but if they can't Gettysburg will be glad to do it for you, their words it is quite easy to do. Gettysburg has my service here on out.

Sorry Carlisle you lost...

'Twas the day before Christmas...

The employees and manager of this store don't know how to deal with clients looking to give them money.

I walked in to purchase a phone (a physical good, not tied to a service or account) outright, cash, yesterday, and was met with not only a terrible attitude, but empty reasons why I could not do so. I wanted a reason as to why I could not purchase a simple device (as a gift for my wife), in and out, paid in full. The employee proceeded to tell me that they can't just do that, which is absolutely insane.

Duncan Williams was the representative that made initial contact with me, and eventually someone named Darnell (whom quickly hid his employee ID card when asked his last name and employee number so I could properly complain to Verizon corporate) hilariously told me he was the manager and said I was "no longer welcome" in this store.

That's not a problem, I won't ever be coming back after the insane customer service policy they seem to hold at this store. Their responses to my inquiries were entirely uncouth from the start.

I was able to walk right into Target and purchase the device I was looking for, no questions asked.

I'm a pretty reasonable guy. I have money, and wanted to give it to someone in exchange for a product; evidently Verizon Carlisle doesn't care about doing so.

Stay away from this place and the street-thugs they...

I seriously wish I would have read these reviews before I went into this Verizon store. It surprises me that this is a corporate store because these people are so disgustingly rude, smug, and uncaring. No feeling for your situation or standing behind their corporate brand. They actually made me feel incredibly stupid for picking Verizon as my provider!! I was told that authorized retailers follow their own rules and that Verizon does not need to fix anything that they have done. Yes, I was very angry that I now have to pay for an insurance claim on a supposedly "indestuctible" phone that has already been replaced for not charging with a refurbished phone. BUT since it was dropped it's my fault. I can accept that. What I can't accept is that authorized retailers can lie at will and no one cares. And I surely didn't need that rude little boy telling me that if I had bought a phone from him this wouldn't have happened...when I just told him I live in Florida and I am a truck driver. Thanks for not only NOT helping me find a new solution to my problem but also pissing me off with your crappy attitude. **FIND A NEW CELL PHONE PROVIDER! **DO NOT SIGN UP FOR VERIZON ESPECIALLY AT THIS STORE WITH RUDE EMPLOYEES AND TERRIBLE ATTITUDES! **DO NOT PUT ONE CENT OF COMMISSION IN...