Verizon — Local services in South Plainfield

You know when you go to the store for your phone, there’s a sort of trust instilled in the staff that they will be the solution to your problem. In this day, phones are a lifeline and a staple in everyday lives. Especially now that most of the working class rely heavily on phones for working from home. I recently upgraded my phone to the iPhone 12 Max Pro and Verizon has measures in place to be able to activate your new phone from home so that there is more convenience and I would assume social distancing. However, something that seems so simple may not necessarily be what you assumed. My boyfriend and I are on the same phone plan and we ended somehow messing up the activation so badly that his phone number was activated onto my new phone and my number never activated from my old phone. Once that happened, we had no idea how to unf*ck it so we went to the store where Asad worked with us to try and undo what we did by getting our phones up and running. We went there bright and early when they opened and were able to get immediate assistance. One thing Asad did, first and foremost, was assure us it would be fixed that day. So he took the SIM cards out of each of our phones and put my new SIM card into his phone for his number and then tried to activate a new SIM card for my new phone so we could activate my number. Unfortunately, with the new phones coming out, Verizon’s system was slow so Asad figured it may be expedited to call Verizon’s tech over the phone. We were one hold for an hour (nothing abnormal with the new phone coming out) but these people on Verizon’s remote team somehow exhausted the ability to authenticate my new SIM by maxing out the authentication. THEN, Josh, a tech coach on the phone put me on hold again to get me in touch with a specialist to override it. I was on hold for another 15 minutes when the gentleman that got on the phone decided to tell me I had to wait 24 hours in order for them to authenticate my SIM card. I was about to start FLIPPING tables. We called the manager from the store over to see if there was anything we could do without having to pay more and being able to have a phone for the next 24 hours. Caesar was the manager for that day and when I tell you this man saved my life, I am not joking. I use my phone heavily for work and expressed that to him. Tell me why a manager in the store could fix my phone faster than any tech support they refer to you over the phone. I would recommend this store to anyone who is a Verizon customer because of how much they value your concerns. It’s been almost a week and I have had no issues with my phone. If I run into any issues (hopefully not) I will be returning...

First of all, if they had a communication channel I would not be exposing them here, but since they dont have a good customer service and a place for complaints, then I had to come public instead of private reach out. My wife and I went to this particular store to purchase 2 new iPhone and upgrade a family plan to unlimited. It was on a weekend, and quite honesty they were very nice in the beginning. We had a salesperson come talk to us, and I said to her to write EVERYTHING on a piece of paper what our total amount in the end would be, including taxes. She replied, "Yes, let me break down for you". And she did write on the paper. We walked out of the store happy and thinking that we had a good deal after comparing with the other phone companies. A couple days after, we receive a message from Verizon saying that our bill is going up to $423.31 going forward, and guess what... totally different than what we were told by the salesperson. Our amount shouldve been $388 after taxes. So, now that is when the nightmare begun. I went back a week after to clarify what happened and we saved the paper as our proof of sale. As we spoke with a different person, because the one that sold the new plan and lied to us was not working on that day, she was acknowledging our problem in a way that looked like she was done talking to us, not caring whatsoever and apologizing for the other sales person that was not there. At that point I was very frustrated with her attitude, because we were not there to buy more, but instead to see what happened to our bill. I asked for the manager, Larry came to us and we had to explain all over again, in the end he told me that he could only reverse the plan to what it was, and he cannot do anything about Human error, he was not allowed to give me any more options besides reverse back to what it was. He has just as fault as the person has for not training the sales person correctly as a manager, well if she does not know she could`ve asked him. I felt like I was lied to and ignored on my issue, why would I want to go back to what I had before if the whole point was to get an unlimited plan? Another reason I could not go back is because we had a family plan, we told our family that we had changed and that we were going to pay for the difference in upgrading. They are masters of hiding fees and in this situation seems that they lied to me about it. I hope that this helps people to not fully trust them and if they have an option, to find a different store because this one sucks. I only give reviews when I see injustice or the place is really outstanding, and unfortunately in this case I had to put my...

This store has the absolutely worst customer service. I never wrote a review in the web, but I thought I share my story about this place so that people don’t visit here. Yesterday, my wife and I went to the store to upgrade my wife’s phone. We were looking for Galaxy note III due to its big screen, but costs was nearly $300 before any tax/fees. We asked for Galaxy note II, which is similar in size, which they didn’t have it on display/stock, but offered to have one shipped from another location. Another benefit was that yesterday was Cyber Monday, so the price on the Galaxy II was only $50. Today, my wife went to pick up the phone, but now the price is $150 and said they can’t honor Cyber Monday’s pricing. Remind you that, the customer service did not mention about anything about the pricing was for Monday only. If known earlier or told about the pricing, we would of order it online that day. But, since we live close by, I figured we pick it up next day. Talk to the manager about my situation, but no resolution. The sad part was that the manager didn’t even offer to make it up us in any way. But, keep mentioning that he can’t honor pricing. He and his associates weren’t even apologetic, trying to put the blame on us, saying that we should of known better. We will be taking our business somewhere else. Absolutely, horrible...