Staples — Local services in South Plainfield

Store no: 0707

7000 Hadley Rd, South Plainfield NJ

05/07/2018

To whom it concern:

Good evening, my name is Miguel Mallqui from a South Plainfield NJ & I had the need to express my feelings towards the experience I had. First of all, I called the store and as soon as I talked to a human, the person hung up on me after I asked the question. That was the first strike, second I walk in there trying to print out a legal paper. Had hassle to begin with, employees seem like they didn’t want to help nor care bout your problems. Took the necessary steps to print it out, fwd my email to staples so they can print it out. Got the paper, walked out f staples only to find out the format was wrong. So the employee had the audacity to tell me that t was my fault because it printed it out how it was on the email, so I HAD TO PAY TO USE THE COMPUTER TO SHOW HER IT WASNT MY EMAIL, IT WAS HER SOFTWARE that changed the format. Soo not only did I pay for a bad job, I had to pay to use the computer and then she saw I was right and she was wrong so she printed the page, got charged for that and nothing came out !! So I had to wait for her to get a USB so she can do it on her computer. Long story short I ended up paying around $5 for ONE PAGE. SHE MADE ME PAY $5 for ONE SINGLE PIECE OF PAPER. Not counting the 30mins I had to spend there to get it right. I’ve been going to staples since I was a little kid in high school to get all my School and office supplies....

I usually do not shop at Staples. Office Depot is my go to store. I'm in the market for a ergonomic office chair and thought I'd compare prices and go to a Staples store. Biggest waste of time and mistake of my life. I first went to the store in South Plainfield NJ on 8/31/20 around 5:15pm and quickly realized how few store associates there was. When I asked for help the one associate that was available gave me incorrect information. The only reason why I asked for help was because none of the office chairs on the floor state whether or not they are ergonomic. I tried to google and amazon the information to no avail. I had no choice but to ask for help but unfortunately the only person who seemed to know this information was the store manager and even he was incorrect. So after 30 mins of idling and time wasted I drove 5+ miles to the Staples in Linden and arrived around 6:15pm. The associate was a little bit more helpful but the scenario was the same. The sales cards had minimal information and no one knew if the chairs was ergonomic or not. Now, I'm pretty upset, this was a pretty large chain of stores. Why is it so hard to find out if a chair is ergonomic or not? Office Deport has it listed on the placard! Lesson learned, I won't waste my time anymore at Staples. Thanks for the...

Retro Edison had an amazing service experience at Staples South Plainfield NJ. Their service tech manager, Rony Codjoe took a thoroughly professional approach to diagnosing our computer issue and fixed the problem completely; no easy task. First he debugged the computer, then ran a series of diagnostic tests, then made several decisions regarding which path to take in resolving the problem. Each decision Rony made was the logical repair approach until we finally exhausted all options and purchased a new hard drive. A HD is the last resort any business wants to take since so much is stored on the drive. Rony made sure that all our important documents, files and programs were backed up properly before he changed the HD. He explained each step along the way like a "tech doctor". He made sure personally that every drop of data was put back into the computer properly afterward. It was one of the most professional service experiences I have ever had. I can only say that Rony is a top notch "computer wiz" and moreover a terrific and nice guy to work with. If I could give 10 STARS this experience would warrant it. Thank you Rony; now show the rest of the world how it's done!!! Retro Edison really...