JCPenney — Local services in South Union Township

Where do i start… I give it one start because i had to give it something to add a review… first time hearing that JC Penny carries Husky for boys… Walked into the store in Uniontown Mall and nobody was around… walked around the whole store and ended up coming across one pile of Husky joggers… 30.00 a pair. After digging through the pile… I found a pair of Husky… i was complaining and a shopper came over to help… I decided to walk around to find someone who could help… maybe show me a section of Husky… walking back to the pile of joggers… the cashier arrived to check out the long line of customers. I ended up getting three pair of the same color but was Husky. My turn to check out and im telling the lady that I really could of used some help over there… and she said… good luck with that… they ( jc penny ) would have to hire someone for that and laughed… I don’t know if people won’t work or if JC Penny’s just wont hire them. I joined the coupon club or whatever they called it… if I get some useable coupons… I would go back. Other then...

For Christmas 2023 my boyfriend proposed to me and had bought the ring from JCPenney’s. It was a size too small. He had purchased a lifetime warranty which included resizing. At the time the associate had told him it would take a week or two we took it in to get Resized and we were told now that it would be 4 to 6 weeks. After five weeks, we called to check the status and they said it was there. But they never called us. After a few months, one of the prongs had bent, we took it in to the store. And we were told it had to be sent out for 3 to 4 more weeks. 3 1/2 weeks in. I called to check the status And the ring was there. Once again, no phone call. We go. to pick it up and it’s not even the same ring. They had switched it out and it was a different ring And the wrong size. So now I have no ring. And we were told to call back tomorrow to try to sort it out. If I could give the store zero...

Five days before Christmas I was trying to make a return. Two registers open in the entire store with 15 people waiting in line. I went to another set of registers. No one there, either, just a sign saying to go to the jewelry department. I waited there behind another customer and when it was my turn another customer who came in after me to look at jewelry. The sale lady ignored me completely til I asked why. She said that as long as anyone wanted to look at jewelry she had to wait on them first. Why direct customers to jewelry? Why only 2 registers to cover the whole store? And the women’s dressing rooms have all been closed for about a year, so you have to use one of the men’s dressing rooms. Why not designate one of these for women. This store is a mess and run like some low rent...