Southington Community YMCA — Local services in Southington

Extremely disappointed with 'customer support' here. The Spirit Mind Body Center (which is wonderful with incredible instructors!) was closed for approximately two weeks due to an HVAC issue. These things happen but this was not well communicated, we checked the website multiple times and never saw any mention of this, making us waste time driving to/from the Y. It took over a week to get in touch with someone, we left a voice mail, we we're told "she'll call you back in an hour" another time, etc. When we finally got in touch and inquired about getting a partial refund for the month since the classes that fit our schedule were all closed and we only signed up FOR the SMBC, we were told no because we could have gone to "any Y in the state" and "we'd have to do that for everyone". YES, you SHOULD do that for everyone who was inconvenienced! We pay for a service and we were not able to access that service for half the time we paid for! If your cable goes out for 2 weeks the cable company doesn't say "well you could have used local television or netflix", they issue you a partial refund. It's really easy to say "go to another Y" but the other 2 Y's within similar distance don't offer the classes we take at times we are able to take them and other branches are a much farther drive so that's not a solution. We squeeze our classes into our tight schedule and don't have a lot of wiggle room so these answers come off as really disrespectful & tone deaf. We've been members for the last 8 months and will be reconsidering our membership at the start of the new year as we look for an alternative. Again, want to reiterate the instructors/staff in the Spirit Mind Body Center are wonderful and deserve all the praise, they're the only reason we haven't cancelled our...

**Update- I appreciate the manager taking the time out of their day to call me and apologize to me about this interaction! I am changing my review for how the manager reacted to this!

I loved coming the Y but I am about ready to cancel my membership after how rude some of the workers have been to me. One of the workers, an older women with brown hair and glasses, on Sunday May 5th rudely opened and slammed the sauna door yelling at me “I’m closing the door in 5 minutes”. Mind you there was 7 minutes left to closing time. I understand you want to leave, I’ve worked in retail before, but there is no need to talk and treat someone like that. I am only giving this 2 stars because I do enjoy this gym, but I do not enjoy the way I was treated...

We moved in August 2018. We needed a Preschool where my daughter would be challenged. While she was born in early July and old enough to go to Kindergarten she was not emotionally or mature enough to be in Kindergarten. We are great full for the Southington Y to have the Jump Start Program.

Any parent who is on the fence about their child and age. We recommend that you check out Jump Start. As a CT certified Teacher I often ask parents while it doesn’t matter in elementary school think down the road to high school. Do you want your 14 year old in a classroom with 16 year olds who are learning how to drive?

I wish we had moved a year ago. So my son could have taken advantage of Jump Start. Waiting a year has made all the difference for...