Nike SouthLake — Local services in Southlake

Arguably one of the worst stores I’ve ever been to, not just Nike but overall. I don’t give bad reviews because I think sometimes people just have bad days, but this was an insane experience. I went to make a return and I was greeted with sarcasm and told to go to another store “just 6 minutes up the street” then told if I want to return it at this store I had to cashapp him 5 dollars. I laughed it off at first thinking it was a joke but later realized he was serious. After a long back and forth, he eventually returned it. I then inquired about another shoe and was told “you see it don’t you”.

When I say worst customer service. I didn’t want to leave a review because I thought I would just be over the initial shock and anger of being treated like that but this morning I had to say something. I hope some level of management sees this.

Golden rule of life, “treat others the way you want to...

Utterly disgusting customer service. I came to inquire about a warranty claim since the overpriced shoes were falling apart and the manager (Aaron--who called himself a 'Coach') made zero effort to help. The website clearly states the policy and 'Coach' said it was store discretion--without even bothering asking the customer what the problem was. I asked where does the policy say store discretion and he said it may not say that. Ummm okay 'Coach'. I called Nike and they apologized for this nonsensical behavior, but wow was this a first I have had to experience. Oh and when I walked in, 'Coach' was huddled around with the other employees and looked annoyed that customers had the audacity to walk in. Maybe 'Coach' was coaching employees on customer service? Anyway I expected...

Very unprofessional. Terrible customer service. Counted 5 employees working last night. No one greeted us. Employees all were having conversations amongst themselves. Starting looking at the shoe selection no one asked if we need help. My wife asked for assistance, The employee says “Oh you need help?” As she explains what she needs, the employee does not listen, turns around asking her question that she already gave the answer to. Customer service standards have gone down the drain, will not be returning. Nike needs to reevaluate their training of...