Spavia - Sparta — Local services in Sparta Township

I really loved spavia my first 2 visits.I wanted to continue to love spavia.Unfortunately, that was ruined on my third visit when I had a terrible and very upsetting encounter with a woman who works at the front desk. I am not confident, but I believe her name is Dana or Carla? and she has blond hair, is a middle aged woman and tall. The first time I had to come in for a spray tan, I was 10 minutes late, being that I live 20 minutes away and not did not know the exact location, I was unsure and apologized when I arrived.My second visit, I saw Heather. Heather is amazing! Not only is she friendly and welcoming, she is down-to-earth and truly listened when I told her I like a dark dark tan. Not natural, dark. After leaving my second appointment I had already booked the third appointment prior to a bridal shower and after having such a great experience with Heather I called back to find out who the next appointment would be with.I was told it was with a different girl, and I said that I wanted to reschedule it to be with the same girl that did my last spray tan. I asked if they could look up my history in order to confirm her name since I could not remember it at that point. When looking up the prior two appointments, I was told I saw somebody completely different than who I saw both times. I restated that no, I saw Cydney the first time and a different girl second time with dark brown hair. Apparently, in the system it was showing that a young Asian girl who works there did my spray tan both times. OK, no biggie. I let it go I then stated how I wanted to make sure my following appointment was with Heather. That appointment was moved from 11 o’clock or so to 3 that same day to make sure it was with Heather. I called back about a day or two before the appointment to double check the time and was told that my appointment was the original appointment earlier in the morning with a girl that was not Heather. Once again, no biggie. I let them know that I had already called to reschedule it with Heather and they found a way to mysteriously put me back into the same appointment that I had already made previously at three-ish. Again, didn’t freak out, no big deal. The day of my third spray tan, I was having a very difficult day, it was raining really badly End it was exactly 2:57. My phone rings. It’s this woman from spavia asking where I was. At this point I was kind of confuse like wait, isn’t the appointment at three? it wasn’t even three o’clock. I walked into the door of the spa at 3:05. As soon as I walked into the door, this woman at the front desk, bolted from behind the back of the desk and said Jessica? And began to scold me “you have been late now to all of your appointments, you were 10 minutes late to your first appointment, 5 minutes late your second appointment, and now you are 7 minutes late” SEVEN MINUTES. “And, it’s raining outside, are you sure you even want to even get a spray tan?”, I was dumbfounded. Dumbfounded. Not to mention, this was in the waiting room in front of other customers and employees. I looked at her and said yes I want to get a spray tan I have an event to go to. She waved me into the back area and turned around right in my face and clapped her hands right in front of my face and told me “from now on we’re going to be 10 MINUTES EARLY, OK?! 10 MINUTES EARLY!” Meanwhile clapping her hands to the beat of the syllables. I literally did not say a word and just looked at her like are you serious?! I have never in my life had such a negative customer service experience and because of this, although I love Heather, do not want to return to this business. I work in an office and would never treat a patient that way. I will make sure to call if I do go back, and make sure this woman is not working when and if I do make another appointment, That is how uncomfortable she...

I’ve been going to spavia for years, I have mixed feelings. I found someone I liked, saw her a few times. Then she left. So again, saw a few different people and didn’t like them. Then I finally found someone there that I LOVED getting massages from. She’s on early maternity leave. She was great! Most of the stars are for her and the front desk staff. I had several massages scheduled months in advance with her, so when she left, the front staff reached out. I was napping with my daughter and missed the call. They texted me to get it sorted out. Then my car broke down the night before my massage so I called after hours and left a message saying I had to cancel. They texted me saying no problem and cancelled. I really appreciated it! Back in November or December, I saw Jess and we were both pregnant. I was having a miserable pregnancy and thought I treat myself to a massage. First off, the massage was not that good. Second, she thought us both having tough pregnancies was an open invitation to talk to me the whole time. I didn’t want to be rude, so I’d answer here and there thinking she’d get the point I didn’t want to talk during the whole massage. I left really upset because I was close to having a baby, the pregnancy was miserable and I thought I’d be able to relax for my massage and was able to enjoy it. I saw Jennifer a few months ago, the massage felt like she was like rubbing my body wherever instead of trying to pinpoint my knots and massage in those areas. I just saw Mel, she asked me what areas were bothering here. I said I’m really tight in my neck and shoulder blades and my lower back has been really bad from carrying my daughter around. She started the massage on my back instead of my stomach. I was like oh okay, we’ll save the best for last lol she was digging into my shoulder, it was so painful. I almost asked her to stop and regret not doing so. She finally started massaging my back and barely did! She didn’t once touch my lower back, where most of my pain is. After the massage, she said oh I see what you mean about your left shoulder. I never said anything about my shoulder? Well I woke up in a lot of pain in my shoulder this morning. I can’t even hold my 15 pound daughter. I know some soreness after in expected. I feel badly bruised. From now on I will be asking to just have my back/neck massaged. I truly want to find someone there that I really like again. It’s one thing has a mom that I look forward to every...

Speaking as an LMT since 2013, a former business owner, and with over 15 years of management experience:

I paid spa prices for an 80 minute massage (hands-on time.) My massage began at 5:20 (I looked at the clock in the room before it started) and ended at 6:30pm. Not only was I shorted 10 minutes, but the massage experience itself was sub-par.

I asked for a pillow to place under my hips due to 2 disk herniations. The LMT provided me with an uncovered pillow (completely unhygienic) so I was left to place it under the fitted sheet which made it difficult to move to a comfortable place. I asked for a full body massage, and the top third of my legs and my glutes were ignored. As any massage therapist knows, if someone 1) asks for a full body massage, you do a full body massage, and 2) when someone has low back pain, you address the glutes if they are comfortable with it when you ask. Furthermore, when I was flipped in to the supine position, the vinyl bolster was placed directly under my knees instead of under the fitted sheet (not typical protocol for LMT's because it's sticky, uncomfortable, and , again - unhygienic). When I created my appointment I was prompted to select a fragrance as part of my treatment, and I selected lavender. That unfortunately was not made part of my service.

All that being said, when I was called to ask to fill out the paperwork for my appointment, I informed the staff that I had been to the Morristown location. Apparently no note was made, so due to their own clerical error, I was then charged a $20 fee because the staff had accidentally given me a $20 new client discount (I should add -- I never called or emailed to give my allowance for this charge) a charge that they made even after I told them I was shorted treatment time.

The service I received was negligent, the customer service appalling, and even though I emailed the management and the owners, I have not received a reply -- not even an apology. They did refund the $20 they charged on my card without my consent, which is barely minimal effort at this point.

Go to an independent massage practice instead of a chain. I typically do, but wanted to give a local...