CPR Cell Phone Repair — Local services in Spartanburg

Excellent service! Life happens and screens get cracked... I first used a CPR branch in Greenville, SC for a screen repair. The service was transferrable to the location closer to my home in Spartanburg. The Spartanburg staff was outstanding. Fast forward several months - new crack. I'd hoped it was just the screen cover they'd installed which was covered for free replacement. I left the phone for what I'd hoped would be a quick repair. When I went to pick it up, I was told that not only had the main screen cracked, the water sensors indicated water damage. I was told that although they could replace the screen, they couldn't guarantee it would still work due to the water issue. The rep said he didn't want to go ahead and replace the screen, which if he did, he'd have to charge for, since the water damage might cause it not to work, even thought it had been working before. He could have done the work anyway. He could have charged me and I'd have been stuck with the repair bill for a phone that wasn't working, but HE DIDN'T. He discussed options and when it became evident that the best option was to turn in a damage claim to the insurance on my phone, he recommended I do that, even though it meant his company wouldn't get the fee for a repair I'd given initial approval for. Now THAT is customer service. It's that kind of service that every business should have. And, you can bet, should life happen again, and a quick repair be needed, I'll will definitely head to CPR in Spartanburg and will stand behind my recommendation for others to...

I thought the customer service was pretty spot on, and the guy who took my iphone 6s Plus glass screen to be replaced, was very friendly. I have a couple complaints though... The new screen is definitely nothing like the original. I thought at first it might be polarized because when you turn it to the right it turns a blue tint, and when you turn it to the left it turns a yellow tint. I was like, dang I just got an upgrade... but nope, it’s actually harder to see the screen in the sun. I think it’s just a really cheap glass screen that they charged me $106 for. I will say it appears to be put on professionally, they are just lacking in quality equipment it seems. My other complaint is now my touchscreen is super sensitive and I can hardly even scroll without my finger “clicking” on everything. It makes for a very frustrating time when it just keeps taking you to sites you never clicked. I literally have to push down on the screen super hard and drag my finger, that way it moves the screen without clicking anything (and even most times that fails to work). Not sure I’m very impressed with their replacement products, and I will probably get fed up enough to take it somewhere else here soon. I’m honestly on the fence with recommending them. If you need a cracked screen fixed quick and don’t really care about certain glitches and perfection, then this is your store. But, if you want quality products and your screen to be just like the original, I...

I brought my iPad in for a screen replacement. I go to pick it up Friday and everything checks out fine and is working fine. Come Sunday the home button sinks in and no longer works. I take it back up there Monday and they agreed to fix it free of no charge. I pick it up today and he assured me that it wont be coming off anytime soon. As I'm walking to the car I press the home button just to make sure and it sinks in again. I bring it back in again and tell them the same problem. Off the rip the employee "Matt" accuses me that its my fault and that I'm PUSHING the button to hard saying it's user error. Stating that he's pushed it several times in the back. He then agrees to fix it again but with an attitude. So I pick it up again, for the 3rd time, again everything checks out fine. This time "Matt" doesn't come to the counter, another employee does and again she's assuring me that I shouldn't be putting so much pressure pushing it. But as most of you may know apple home buttons can take a good pushing and still be intact. I know its not gonna be the same but there should be no reason for it to sink in. I come home get on it for a few go to push the home button and its not even working. It's intact but not working. As I'm looking around the home button the screen is lifted up where the home button is at. Just save the trip and take it else where. Poor customer service and I will never be doing business...