Ulta Beauty — Local services in Spartanburg

Mixed reviews… so I’ve been a customer with Ulta for 8 years I love them down… however, I had a bad experience and I started shopping at Sephora. Came to this location around when they first opened and OMG their cx service won me back!!!

Becca tonight was brilliant great customer service! She told me she didn’t know much about makeup but she was willing to help! I’m like me either girl lol… but BOY WAS SHE WRONG!!! Baby girl matched me perfectly with Estée Lauder and Fenty and I was going to purchase both. HOWEVER….

I’m a die hard MAC GIRLY AND MY HUSBAND bought me radiance instead of fix and exchanging them out was my sole purpose of going. The employee said I couldn’t because she couldn’t find my receipt which my husband purchased it… so that explains why. I pulled up the policy on the store at the manager Danielle request and it said I couldn’t exchange it. She then tells me to talk to customer service they told me it was the “store discretion “ and maybe because the product was open was the reason I couldn’t return it. Well it wasn’t open so the customer manager went on to say try another store since she’s giving you a hard time. Store discretion means she decides… she had no reason to deny it. The seal unopened, my attitude, demeanor was very inviting I was even on the phone with them for an hour in store. Even after showing her the policy online and the one they had posted in store the exchange should have been honored. And that’s also the reason I didn’t purchase what I’d I lost or misplaced my receipt for these things and decided to return it…??? I can’t? I can see if it was used or had I been rude or even if I was trying to exchange it for a different name brand I just literally wanna to swap radiance out for fix… then she tried to say I didn’t have ma account yet, cx service said I’ve been a cx since 2017. I believe I was simply discriminated against due to my attire. Hoodie/ sweats because I just came from walking/ exercising and I hate that. I’m known in this store have seen her a few times and never have I returned anything without an receipt this would have been my first time now I’m stuck with products I can’t use waste of or hard working money for what??? Because Danielle decided she didn’t want to exchange ultas merchandise. Never will shop here again and I hate that as well.

Ps: in response to customer service i simply wanted to exchange it. I still have the products un-used unopened seals not broken..But we don’t have the receipt so they want allow a simple exchange. Which I believe is unfair. People purchase ppl gifts and don’t keep or give receipts of gifts. So not to allow someone to exchange a gift is ridiculous. I thought he used his card he used cash. Now I’m stuck with product that cost over 50 bucks that’s just collecting dust. This economy is too bad for that. And because of this Ulta...

I had the nicest sales associate, Alexis, help me find the right skin care products for my hormonal acne concerns. My skin has changed considerably as I've gotten older, and I'm much oiler than I used to be. Alexis greeted me at the door and immediately asked if she could help me find anything, and I was so glad she, specifically, did. The only reason I'm not giving my experience 5 stars is because of another employee, who interjected herself into mine and Alexis' conversation about my specific skin needs, and then inferred rather loudly (and without hearing the facts of the case as I had already detailed them to my chosen associate) that I might have measles, even literally recoiling away from me, which is interesting considering a) it looks nothing like measles - it looks like hormonal acne and b) why would she approach me to begin with if she had that concern? It was very rude and insulting and, frankly, the only reason I even allowed the interruption was because the other woman was noticeably older, and I thought maybe she was a supervisor needing Alexis' attention. She wasn't. She was just a nosey older lady associate, with apparently no ability to take or read normal social cues. The full extent of her contribution was to offer up a fairly unlikely (and false) scenario to help explain something that was already personally embarrassing for me to begin with. And then didn't even have the wherewithal to apologize for her mistake, like a decent, normal person. Like seriously...it doesn't even look like measles. Or chicken pox. Or anything contagious. Frankly, as far as acne goes, I'm grateful that the extent of what I have IS the extent of what I have - there are some people that get it much worse than me and I can't imagine how much that must suck, because it can be painful/tender and frustrating and a weird part of aging that people don't talk about early enough. That lady with the highlighter pink lipstick needs further training, at minimum. Alexis needs a raise! She's fabulous! I left with an awesome new Korean foam face wash, a new primer with niacinamide for makeup days (to provide a barrier on my skin), a new cream blush stick and a waterproof mascara - all of which Alexis expertly helped me make sense of. I sincerely hope I get to see her again! I have pictures I've promised to show her from my upcoming trip to Boston to see Trixie Mattel DJ! New...

I AM a 75 yr. young woman of color who made the decision today to finally go to seek help with matching the correct concealer and foundation for my skin. I have never had the experience of doing this and I was excited and looking forward to getting the help that I wanted and needed at this Ulta store. I did not have the great experience that I expected. Upon entering the store my presence was not acknowledged for a period of time, even though the store had been open for a short time and was not busy. When a woman working on a customer's hair noticed me and asked what I needed I started to tell her but she interrupted me and said "I can't talk to you". She went to a phone and called for help for "a guest". The woman who greeted me was pleasant and asked me questions to find out my needs. She then directed me to the MAC Counter to be helped after telling the make up artist that I wanted to spend a conservative amount. They assumed that I would only spend a limited amount when in fact I would have spent whatever I needed to for the correct concealer foundation colors. The make up artist who was a woman of color proceeded to apply concealer and foundation to my face after she asked me some questions and I gave her the answers about what I needed. When she finished applying the concealer and foundation she handed me a mirror to look at my face. My dark spots were all visible and the foundation was white. I looked like a zombie. I could speculate about why this experience happened and there are a few possible reasons. I do not want a response/reply from the store manager or from corporate because there are not any words that would explain my experience at this store this morning. I wish you all well and that you will rethink how you interact and serve your guests. Treat your customers well and they will stop at your store(s) often whether they are 75, 65, 55, 45, 35, 25...