Mattress Firm Spartanburg — Hotel in Spartanburg

The salesman was friendly, knowledgeable extremely courteous to all customers who had entered the store after we did. When we got there, we were the only customers there but others began to come in afterwards and there was only one staffed salesperson. I felt that he handled himself well, professional, direct with all customers and handled himself with integrity. I purchased a weighted blanket in hopes of it helping me unwind and take some stress away and relax with my cuddle blanket. The salesman worked well under the pressure of the understaffed situation and each customer seemed to be understanding and waited until they got his time. I was impressed by the way Thomas at the Spartanburg store #038020 200 W Blackstock Road handled everything without ever seemingly loosing his cool. I learned that MattressFirm gives back to their associates, customers, and community. They support organizations dedicated to helping people thrive and follow their dreams. JDRF, Healthier America, Ticket to Dream Foundation, and NAMI. Thank you Mattress Firm, you impressed me by your products, selection, great deals and quality. Your standards, employees, community Involvement matters and your willing to help others...

We came to this store on a whim to try out a certain mattress (that we quickly figured out was not for us.) We weren’t expecting to buy anything today because my spouse and I have VERY different needs and ideas about what’s comfortable. We figured eventually we would just order a bed-in-a-box from online that we both could tolerate but probably wouldn’t love. I had been dreaming of a split king with adjustable bases but everywhere I looked it just didn’t seem affordable. Lucky for us our salesperson Sarah was a miracle worker. I have dreaded mattress shopping because I hate feeling pressured by salespeople. Sarah was so friendly - she gave us a run down of the store, asked about our needs, gave us some pointers, and then let us take our time looking without pressuring us at all. When we figured out what we liked it seemed out of reach budget-wise. But Sarah worked some magic and got us exactly what we wanted - a split king adjustable bed with each side being a different mattress that works perfectly for my spouse’s and my individual needs. AND she got it for us for a totally affordable price! Plus free delivery and haul off of our old mattress! We couldn’t be happier and we’re so glad we...

Delivery was not good. The bed is for my 92 year old mother. Delivery crew was mad when they arrived as they had trouble finding the house. I was teleworking on a conference call and did not hear their call. They had words with me when they arrived. The sales people told my sister they would haul the old bed off, but the delivery crew refused to take down the old bed and said the room was supposed to be empty. So I had to quickly dismantle the old bed and throw it in the hall while they watched and threatened to leave. Once I alone got the bed out, I went back to telework to allow them to install the bed. They asked me no questions about bed height or anything. There goal was to be quick and leave. They constructed the bed in 20 minutes, came and got me to show me how the remote works. Never told me it could be lower or asked me about height. They quickly left and I went back to work. When it was time to get my mom to bed, the bed was too high. The company had no answers, the delivery crew are coming back two days later to lower what I now know are adjustable legs. I give them the lowest possible rating for customer service and...