Kohl's — Local services in Speedway

I went to Kohl's to return gifts I didn't want. They refused to return one of the items, so I'm stuck with it. The other item was returned for $97.47, despite the purchase price of $149 clearly on the receipt. Then they would only give me store credit, so I'm stuck with a credit I have no intention of using. They don't care about customer service. I tried to contact them online and had to wait for more than 30 minutes in a queue of 252 people (it tells you your place) at 11:40pm EST. I have no doubt why the queue was that long. The online customer service tried to tell me to go back to a store.

I would give Kohl's zero stars if that was an option. They give you empty platitudes while providing zero help, don't give you full refunds, and won't even refund some of their own merchandise.

It is nearly inevitable that they'll see this review and reach out, and I want to tell them right now to not even bother unless they intend to turn this store credit into cash and to take back this meat grinder that was purchased on their own website.

I will NEVER shop at Kohl's, I will NEVER buy someone a gift at Kohl's because I don't want them to suffer the massive inane headache of trying to deal with their customer service, and I will encourage anyone who would even contemplate buying me a gift to avoid Kohl's like...

The new store arrangement is a little cramped but it's shoppable. My only real complaint is the merchandise was so messy! Things were in the wrong place, unfolded, on the floor, etc. I realize it's the holiday season and the stores more crowded but there should be a couple of dedicated Associates on the floor just going from Department to Department straightening up everything and that's all they do. And I realize that once they straighten up a shelf and leave that that shelf will be messed up within minutes but that's the point of circling the floor. You keep the merchandise neat and tidy and people are going to be more likely to buy it. If you don't have the items in the proper place then people can't see how much they cost and a lot of people aren't going to bother to find out. There's not going to purchase the product. I did like the fact that the registers were all up and running. The lines went really fast. That Associates running the registers were really friendly and smiling. This was a big change from how it's been my past few shopping trips at Kohls. I think that's probably because they have more people hired so the workers aren't...

I have been to this location a few times. Staff never made an impression one way or another until I went in this past March to buy myself a dress for my birthday. I had a merchandise credit for product returned that January. At the register I discovered that the merchandise credit had already been used... in Texas. The cashiers told me to call the fraud department after I insisted I had not used the credit. The fraud department said it was up to the store to remedy the situation. On and on this went back and forth between corporate and the Speedway store until after 5 hours and 6 Kohls employees, I decided to take this case to the Indiana Attorney General Consumer Complains Division. The fraud department acknowledged this is a known issue with the security of the Kohls Wallet feature. After this issue, I will never spend another dollar at Kohls. They lost a customer over $52.69. (Disclosure: The case with the Indiana Attorney General's Office is still pending as of...