SEPHORA — Local services in Spokane Valley

I recently had the pleasure of re-meeting an absolute gem of an employee at Sephora, and his name is Omar. I actually met Omar about 5 years ago while he was working at another makeup store in the area. I will go where he goes! Walking into the store, I was immediately greeted by his warm smile and friendly demeanor, setting the tone for what turned out to be an exceptional shopping experience.

What truly impresses me about Omar is his extensive knowledge of beauty products and his genuine passion for helping customers. Despite being a male employee in a predominantly female-oriented industry, he exuded confidence and expertise that surpassed any preconceived notions I may have had. His dedication to his craft and commitment to providing top-notch service were truly remarkable.

My most recent trip was to look for makeup products for my mom—I am extremely picky when it comes to her. Throughout our interaction with Omar, he demonstrated a deep understanding of skincare and makeup products, offering personalized recommendations tailored to my mom’s specific needs. His attention to detail and willingness to listen to her preferences made us feel valued as customers, and I appreciated his efforts to ensure that he found the perfect products for her skin type.

Not only was Omar knowledgeable and professional, but he also went above and beyond to make my shopping experience enjoyable and stress-free. His patience, attentiveness, and willingness to answer all of our questions with enthusiasm were truly commendable.

Thanks to Omar’s expertise and guidance, we left Sephora feeling confident and satisfied with our purchases. His exceptional level of customer service and genuine care for his customers truly set him apart.

In conclusion, I want to express my heartfelt appreciation to Omar for his outstanding service and dedication to his craft. Sephora is fortunate to have such a talented and passionate employee on their team. I highly recommend seeking out Omar for a truly exceptional shopping experience at Sephora. Thank you for making my visit...

I’m leaving this review to bring attention to a disappointing experience I had during my recent visit. One employee in particular, Savanna, left a notably negative impression. She appeared visibly irritated and unapproachable when asked simple questions — not just by me, but by other customers as well. Her demeanor suggested that assisting customers was a burden, which is concerning given her role in a busy mall storefront like Sephora.

Customer service is a cornerstone of the Sephora brand, and interactions like this fall well below expectations. Associates are not only expected to be knowledgeable, but also to be approachable, helpful, and professional. If someone doesn’t wish to engage positively with customers, perhaps a customer-facing role isn’t the right fit. As a paying customer, I expect a welcoming and supportive environment — especially in a store centered around personal care and consultation.

*That said, I want to sincerely thank Makylah for completely turning the experience around. She stepped in multiple times, offering help, product location guidance, and expert recommendations with a kind and professional attitude. Her attentiveness, product knowledge, and willingness to assist are exactly what great customer service should look like. She deserves recognition for going above and beyond — 10 stars for Makylah!

I hope this feedback helps store leadership and corporate reevaluate how they train and support their team, and also consider who represents the Sephora brand on the floor altogether. Customers like myself appreciate excellent service and remember both poor and outstanding interactions. *I'll also add that Omar has been an outstanding asset to Sephora for all of his very friendly advice and guidance as well. He wasn't there during this visit unfortunately because he is a safe assurance that no matter the situation he will always be a shining light and do what's right and best for all. I usually seek him out whenever I'm in store. So anyone visiting, I recommend...

My sister and I had the pleasure of being helped by Omar. I can't say enough about how he made us feel. We are both In our 50's. Your needs change in makeup/ skin care. He spent all the time we needed to find all the right skin prep, makeup. But it was more than that .His whole concern was just to make us happy. And teach us how to apply the makeup on our forever changing skin. Because at every age you still want to look good. He gets that. I wish I knew who to contact in corporate to let them know this was the best experience my sister and I have ever had in a Sephora. Maybe someone will read this and give him his accolades . He should be traveling and teaching other employees how to give this service. He is in Spokane mall see him for exceptional service ...