Sleep Number — Hotel in Spokane Valley

First my bed took 3 months to get delivered. It was purchased in December 2015, then after purchase I found out it would take 2 months for delivery. When the delivery date came around some bed parts were missing so the delivery had to be rescheduled which took another 3 weeks. When the bed was finally delivered the wrong bed base components were delivered so I had to wait another 2 weeks for the correct parts.

Once the bed was delivered and set up with the correct parts, it was very uncomfortable. I was encouraged to try the bed for 1 month before returning it. A month later the bed was still very uncomfortable. Additionally, the remote for the adjustable bed base did not work well. You have to shake the remote and jimmy with the key pad to get the remote to connect to the computer's bed base.

I finally decided to return the bed and found out that in spite of the bed base not working properly, it was not returnable. I ended up having to argue my point to get the base returned with the mattress, but at a $300 'restocking fee'. Then I was charged an additional $175 for returning the bed back to the manufacturer. Totaling over $700 in fees to return a bed that came with a '90 day return guarantee'.

I DO NOT recommend ANYONE purchase a bed from Sleep Number. They do NOT honor their 90 day guarantee and are unreliable with delivery and customer service. I am reporting them to the Washington State Attorney General for fraudulent advertising and taking advantage of an elderly...

Do not ever buy a bed from sleep number. They are the biggest scammers and liars. I am a full time college student, about to be a first time mother, and was just looking for a comfortable bed, these people tell you to “try the bed out for a 100 day trial to see if you like it and if you don’t return or exchange it” the bed was AWFUL. No where near worth the almost $5,000 they charged for it. I decide to return it before my 100 days are up because it’s an awful bed and two I’m struggling just to pay my rent while trying to go to school and realized it was a bad financial decision on my end. I return the bed and now have received a bill from them for $500 just for “returning their product” the customer service lady just kept yelling at me and telling me “This isn’t a 100 day free trial!!!!” Even though that’s what they tell you in the store….. I was LIED TO, taken advantage of, all of the above all because they were upset I returned their HORRIBLE PRODUCT. It makes 0 sense on why they should be making money off of anybody who returned their items. It’s ABSURD. Be aware, if you return anything they will charge you almost $300 fee just to come pick up the item and will turn around and then decide to charge you another almost $300 for the “initial delivery” even though if you keep the stupid bed it’s “free”....

Can’t stand the bed we ordered and now they say we have signed an agreement to keep for 30 days instead of scheduling a pick up.

To respond to your response: Sleep Number sells what is essentially a glorified air mattress, wrapped up in flashy marketing and a sky-high price tag. I expected premium comfort and support, but instead got a bed that felt more like a camp mattress with bells and whistles. You’re literally sleeping on air—plastic air chambers inside the mattress that deflate or inflate based on a number you pick.

But the worst part? Trying to return it. They make the process nearly impossible. Hidden fees, confusing policies, and customer service that conveniently “forgets” to mention certain return conditions until it’s too late. And forget about a full refund—by the time you’re done jumping through hoops, you’re out hundreds of dollars and stuck with a bulky piece of disappointment.

Save your money and buy a real mattress from a company that actually stands behind...