Silver Safari — Local services in Spokane Valley

I have been a Silver Safari customer 20+ years. They have now lost 3 stars from me. I went on January 3rd and again on January 22nd. Their body piercers are great. Their customer service and ear piercing staff are rude and need more training.

The ear piercer shoved earrings through my healed ear piercings, causing one to bleed. She re-pierced one of the holes with the earring. It hurt so bad that I didn't allow her to put in more jewelry (I had 4 more to do.) My ears were not disinfected or cleaned. I developed a bad infection in the piercing she shoved an earring through.

On the same day I got an ear piercing from Saydee. She did amazing. Everything was clean and quick. She was very friendly.

2 weeks later I waited in line for an hour and asked to see Saydee. The woman at the door said we couldn't see Saydee, said she was too busy. I saw Saydee standing in the back. The door lady insisted I tell her what I needed. I told her I wanted Saydee to look at the infection. (Saydee had given me a card with her name and told me I could come in with any issues or questions.)

The lady said,"Just show me because I have all the same knowledge, training and experience as Saydee." Then she looked at my ear and recommended I take the earring out. I said, I really need a second opinion on that before I take it out. Then she said, "It will be over 2 hours to see Saydee. She is very busy and has several people ahead of you." I only saw people in the store getting ears pierced, staff were standing around, and their policy is no appointments, only first come, first served. She then said, "Piercings never really heal, they just get smaller and smaller." That depends on how they healed in the first place, if the earring was removed to early, and how long the jewelry was removed. Then the door lady admitted she IS NOT A PIERCER. At this point, I walked out.

Thankfully I was able to get advice from another piercer outside of Silver Safari. I was able to clear up the infection with H2Ocean. Silver Safari should have recommended this in the first place, as they carry it and even give coupons for it...

DO NOT GO HERE!! THE ABSOLUTE PAINFUL PIERCING EVER HAD. If there was a no star option this would be it. Firstly it took us 30 minutes to get into the place, which can happen especially in a mall. Immediately entering they tell us they’ll be with us in a minute, after another 15 minutes we got checked in to sign all the waivers required, which was no issue as everywhere is required to do this. Our biggest issue was how they made us pay for it immediately but wont tell us how long of a wait it is or how many people are waiting ahead of us, but require everyone to be in the store at all times unless you want to be skipped through and loose the precious hour you’ve been standing in a massively crowded, stuffy store, not knowing how long you have until you can get out of there and into some fresh air! After two hours me and my two friends finally got helped. Now the piercer, Shelby, should not be allowed to pierce. Out of all ten piercings in very sensitive spots on the body, my nose piercing was the MOST painful piercing I’ve ever had!!! She pierced all three of our noses with a very loose stabilization, so the skin was pushed into the metal tube when piercing through because it was not held tight enough to slide the needle in without taking the skin with it. After simultaneously going into shock and bleeding irregularly, we realized this isn’t how piercings regularly are. ABSOLUTELY TERRIBLE AND THEY WILL NEVER GET MY...

Let me preface this by saying that all of their licensed piercers here are not APP (Association of Professional Piercers) certified and that is something that I now know is so CRUICAL in having a good piercing experience as well as outcome. I was pierced horribly incorrect the first time, came back two weeks later after getting my barbells taken out, and had the most traumatic piercing and overall experience. My piercer said, "Oh your left one is crooked. I'll redo it right now." She proceed to take out the barbell, re-prep the needle, and repierce the same spot all within a span of five minutes. After all was said and done, plus $130+ later... my piercings are still crooked and glaringly incorrectly placed.

What happened was not okay. I went to a professional who is APP certified and he told me that I should've waited at least 4-6 weeks to get them redone. The way that they were placed/how crooked my piercings were increases the chances of them getting snagged and ripped out.

Moral of the story: Do your research and make sure that your piercer has a portfolio of past work (good reputation) and is APP certified. Make sure that you're getting pierced with high quality jewelry like titanium. Have your anatomy assessed (some anatomy cannot accommodate some piercings and your piercer should know that and be honest with you about that. Be wary of those who just simply pierce without assessing). I will never...