Brews Brothers — Restaurant in Spokane

Good prices, but we waited at least seven minutes for the car in front of us. Service was friendly but I do think staff could do with a lot more training. I'd bet reason for the 'mishap' (long wait) in front of us. I make this assumption because when I ordered a 20oz cappuccino with chai powder and an extra shot; she replied "Okay so then should I just make you a chai tea latte with a shot of espresso?" I said "No, I don't want a latte. I just want the largest cappuccino, dry, with chai powder". Then she asked 'and you just want one extra shot?' I answered "Yes, as that will make it a triple, correct?" Their menu says the 20oz (largest cappuccino on the menu) comes standard as a double shot. She shook her head in different directions and then just answered "Well, we can make it a triple shot in the 20oz". I'm fairly certain I was overcharged for that drink. Then I ordered a drink for my daughter as 16oz, but when she asked whether it should be hot or iced, my daughter chose iced. So, I said "let's have it iced but upsize to the 20oz", (since we didn't want to just get a glass of ice with a tablespoon of coffee). After we paid, she handed us our drinks and my daughter's was a 16oz cup. No receipt at all, no offer of one, no itemized anything...she just verbally gave us a dollar amount to pay. I gave her cash, she handed us change and still no receipt. We just tipped her and left, since it was impossible to determine what we actually got or what we...

Please don't think that this Brew's Brothers is connected to the one on Sinto. Not even close. I was away from my favorite coffee spot, but I got excited to see that they have another location. I stopped by for my favorite drink (peanut butter granita with 5 shots of espresso). At the Sinto location they make their granitas like a milkshake. This location makes a watered down version, like dirty water. The barista was nice and I gave her a good tip (before I tasted it). Just letting anyone know that if you want a great coffee, go to the Brews Brothers on Sinto and have Nikkole (she spells her name differently than "normal") make you your favorite whatever you like. If you become a regular, she'll have your coffee made and ready for you to take by the time you get to the window. Stay...

Let me be clear as to not be rude like the barista who raised an attitude with my wife. My wife asked for less ice so that it wasn't watered down, and the barista filled the rest of her cup with water. Tell me how that makes sense. Tell me how you are going to sell me water instead of coffee. Her response to my wife asking why it's watered down was that that's how you make them there. When my wife asked why she couldn't make it without water she decided to be passive aggressive throwing attitude about filling the rest with heavy cream and asked if we wanted it remade. At this point the damage was done and there was no need to make it worse. I would like someone to tell me why this happened and how it can be resolved.

Edit: They seem not to care about their...