Earthbound Trading Co. — Local services in Spokane

Recently I went in and bought a lamp for my spouses birthday. I had called the store in advance and they held the product for me until I could pick it up. When I got home and plugged it in it didn’t quite look the way I had envisioned. I called the store and they told me I could bring it back in and compare it to the others they had in stock. I came back the following day and they brought out the other lamps (same product) and proceeded to plug them all in to see if any of them looked the way I had hoped. They even turned off the lights to the store so I could get a better look. I didn’t end up liking the way the other lamps looked but I did find different style of lamp and a diffuser instead. They made the return/exchange process very quick and easy. All of the employees involved went above and beyond with the customer service they offered. Never once did they become impatient or rude with me throughout this process. They were understanding with my point of view and truly worked with me to find a reasonable solution. 10/10...

I loved the store, totally my vibe but I got rushed out of there basically. I had some stuff in my hands and was not done, walked by the register and the woman insisted I leave the products I picked out on the counter. I had 2 other bags with me from other shops so maybe she was suspicious that I’d steal items (I would never). Continued walking around when I noticed that she started ringing up my things even though I wasn’t near done. I decided to finish looking around because I felt pressured to be done, once I got to the counter she asked if I had room in my other bags and I said no, she proceeded to roll her eyes and give me a ridiculously sized bag for the things I had. Very poor...

They're good I do like getting items at their store but I would be cautious of some of their clothing, bought a friend a dark orange dress I got for myself in a different size, because she loved how it looked on me, (an XL for me and for her an XLL). Unfortunately the first try on for her dress she noticed that the side of the dress near the cleavage area that the dress was missing the seams at the edges and the rope to tie up the top of the dress broke off. I included the video down below with her in the process of attempting to repair the dress. Just a warning to check the product before perchance, other than that, the ladies had great customer service 2 and a half out of 5...