Marshalls — Local services in Spokane

Marshalls traces its history to 1956, when Alfred Marshall (February 28, 1919 – December 28, 2013)[4] gathered a band of innovative entrepreneurs on the East Coast, including Bernard Goldston, Norman Barren, and Irving Blitt (Frank Estey and Bernard Ribas joined the entrepreneurs in 1960 by purchasing Bernard Goldston's shares), to collectively start up the "Brand Names For Less" concept. Contemplating the dual postwar phenomena of a boom in the economy and growth in the suburbs, Marshall and associates came upon a way to meet it profitably. Together, they opened a self-service department store in Beverly, Massachusetts, offering apparel and homewares at alluringly low prices. Additional floor space was "sublet" to offer customers shoes, hardware, and sporting goods from separate sellers, but the separate ownership of those departments was invisible to the shopper. The original store also had a soda fountain/grill... another sublet of floor space, the "A & M Luncheonette" (for Alice & Mickey Masters, the proprietors). The concept proved extremely successful; 10 years later, Marshalls had become the leading off-price retail chain in the nation. Given the volatility of the American economy in the 1970s, with recession affecting the spending habits of most shoppers, the off-price industry gathered speed. By buying up manufacturers’ post-season, overrun, and close-out stock, Marshalls was able to offer fashionable, high-quality “designer” items at prices 20 to 60 percent less than those of the department stores. In 1976, Marshalls was acquired by Melville Corporation (owner of CVS) and experienced tremendous growth from 1977 into the 1980s. By 1993, Marshalls had expanded throughout 42 states including Hawaii, and had opened several downtown locations. In 1995, Marshalls was purchased by TJX, the parent company of its main rival, TJ Maxx, for $606 million. Marshalls and T.J. Maxx operate as sister stores, and share a similar footprint throughout the country. While the two operate at near-identical price points and have similar store layouts, Marshalls differentiates itself by featuring a larger emphasis on family footwear and larger men's and juniors...

Overall all good experience, but its hit or miss as with any TJ Maxx, Ross, Nordstrom's Rack type stores. They will have good prices & lots of stuff for everyone in the family. Also good sales and markdowns all throughout the year. Yet customer service, quality employees with a knowledge of merchandise, and overall willingness to make the customer happy to return is their main flaw. The Spokane store staff, or at least a select few on display showed not much interest in obtaining if another Marshalls in the area carried the specific item they had in their store that I wanted in a size they didnt have in stock. I couldnt get anyone to call another store to ask if they even had what i was looking for. Also when i asked if i could get online or call the other surrounding area marshalls on my own time to check to see if they had what i was looking for, the Spokane staff couldnt obtain a sku number or stock number, RN or any helpful info to be able to do this simple task myself. Then the teen retail-guru informed me that by calling other Marshalls to ask about stock on hand it would be pointless since they keep no logs or records of the brands they carry or freight that they receive. i dont think that's how it works but ok if you say so. i was less than impressed with their not so hot customer service. also the cashier at the end of our transaction (and a different employee entirely) tried to throw away the gift card I used, actually going so far as to throw it into the garbage and hand me my bags and tell me to have a nice day before I had to ask for it back because there was a remainder of nearly $90 left on it! im still not sure if this was an accident or this was an employee trying to nonchalantly come up on my nearly hundred-dollar gift card... just fyi make sure you get ur gift card back if its got a remainder left on it cuz it could very easily end up not back into ur wallet if ur not...

Our cashier, Kim, was absolutely amazing!!! I don't even know where to start with her. From the beginning of the transaction to the purchasing, the whole experience was Wonderful!! She has an an amazing personality, and my partner and I were in awe of her personality and customer service skills! She was extremely personable, vibrant, and just a sheer joy to be around. My partner and I left the store in utter shock of the amazing customer service we received! We talked about the experience for at least 15 minutes after our visit. She just slapped us with sugar so to speak, lol, and we both left just feeling really good and happy about what had just happened. I am still amazed about my experience today. My partner and I shop at Marsalls quite often and have never had such an unforgettable experience as this one! Seriously, top notch! My partner and I both work in customer service and are going to use this experience with her as an a training tool with our coworkers. It's not often enough these days that you walk away feeling so inspired and just overall joyous! Unbelievable! I never, ever fill out surveys, but our moment was just too great not to! You have a true gem on your...