China Dragon Restaurant — Restaurant in Spokane

I have been coming to China Dragon for many years. I sit in the bar for an adult atmosphere. I have had many frustrations with one particular server, Mandi. I have come when there were 2 people at the bar with no one else in the bar. Most of the tables had not been cleaned off. My husband and I selected one that was the cleanest. When she brought the menus I asked her to please wipe the table first. She dropped the menus on the table, got a cloth and picked up the now dirty menus and wiped the table off. Then set the menus down. She proceeded to talk to the people at the bar and not take our orders. When she did she walked back to the bar and talked a few more minutes before entering the order. When the order came to us it was luke warm. I told her that it was not hot. She said she picked it up right when it was done. I asked her if it could be heated up. She took it back and it came back hot. She continued to talk to the people at the bar. She didn’t come around to fill up our pops. I finally went up to the bar with my glasses and she filled them. We got our tab and payed it. The tables were still uncleared. I found out that she had Thursdays off so I try to plan to eat on her day off. My husband wanted to eat Chinese this afternoon so we ventured in. 1 person at the bar, a couple just finishing their dinner and my husband and I. After a few minutes of talking to the lady at the bar she came to the table to ask us what we wanted to drink and then brought us our menu. A couple of men came in to the bar and she brought them drinks. She took our order, did not enter it into the computer, went back to the bar to fill drinks for now 3 people at the bar. She then took the two men’s orders as another 2 men came in. She brought drinks to the first 2 men that came in after us, went from their table to the second set of men and took their orders as well. She then went to the computer to enter orders. By this time it was 15 minutes since we had given her our order. The two men that had come after us received their order. Just a few minutes later the second two men got their orders. She did not come to our table. Finally I asked an employee that had come to get drinks for the main restaurant. They checked and came back to say that our order would be a few more minutes. And about 10 minutes later HE brought the order to us with an apology. After all of this episode the order was wrong. I asked for noodles with my chow mien. It came with hard noodles. Mandi has had similar behavior every time we have come. She gave no explanation or apology for overlooking our order. The gentleman that had brought the order to us apologized profusely for it. He had played no part in this other than looking for and serving our food to us. He was not even...

I used to like this restaurant, so much so that I drive from Coeurdalene to eat there. Tonight I went there and ordered a take out meal, asked the waitress (on 11/21/21 at about 5 pm) for several substitutions and a couple of extra things ( no big deal, an extra set of chopsticks, some sesame seeds, etc. like I said no big deal, except I always get sesame seeds for my Chinese food, I don’t like Chinese food without it. Ever.) She brought me my bag of food and said everything was in there. My mistake was not looking in the bag, didn’t want to seem rude and just assumed everything that was supposed to be in there was in there, and handed her an OVER 25% tip. When I got all the way back to CoeurdAlene and opened the bag I was very disappointed to find that there were NO chopsticks at all, no sesame seeds, and the wrong soup altogether. And that WASN’T something I wanted substituted. It was just wrong. And I hate eggflour soup. I could totally understand if they were super busy, but they weren’t at all. She did include a couple extra fortune cookies as I had asked, and got two of the substitutes correct, (and I have to admit that the food tasted good) I would have let it go and I’ve never left a bad review for any business before, never wanted to be the guy to do so, but when I called them to tell them what had happened the waitress herself talked with me on the phone, and I told her I didn’t want to leave a bad review online, I just wanted to let her know what happened.. but I could barely talk to her without her interrupting me, I literally had to stop her and ask her to let me finish telling her… then when I was finally done telling her her response to me was ,” Well, the next time you come in I hope it’s better for you.” And that was it. I can’t even blame any of it on a language barrier because she was Caucasian just like me! THAT’S why I’m leaving this review. Their food is still my favorite Chinese food, but the service sucks and that particular waitress’ attitude made it so that I probably won’t ever...

China Dragón prepares adequate Americanized-Chinese food for Spokane. I especially enjoy the EGG DROP SOUP and the MOO GOO GAI PAN. We have ordered take-out from them 1xweek for the past five months, sometimes only for the soup. My family enjoys the food as much and sometimes more than the few restaurants we have visited.

However, virtually every time an order is called, the reception is less than courteous. The staff are generally rude, argumentative and dishonest. In one case, we received an order of soup half full. Before that time, we had never thought to check after retrieving it for home consumption.

The next order, (after waiting 10min on hold, twice) I requested to fill soup completely. To that the receptionist claimed they always do. When I explained my previous situation, she continued to deny the error, even though I was not asking for a refund, simply a fully prepared meal as ordered and paid.

Luckily, I had insisted on photographing the “half full soup” after the previous incident. They offered a very small percentage off our meal that was still less than full compensation towards the soup. However, beyond that, there was no sense of regret for their error and certainly no indication that our previous loyalty and support for their business was valued.

In this day, take-out is more prevalent than eat-in because of Covid. It is crucial to have a courteous team responsible for phone orders. Spokane visitors & residents have reasonable choices for Chinese restaurants. Service matters, even for take-out orders. At least, it does to me and my family because we will NOT be returning to China Dragon.

Photo attachment is of untouched interior of a bowl sized soup container with partial amount of WONTON broth bought for take-out from China Dragon July, 2021.

Edited to add: we now make our own egg drop to be exactly how we prefer it. So, I appreciate the poor service as an opportunity to test our own skills of food...