Keller Williams Realty Spokane — Local services in Spokane

Overall, a highly upsetting experience with KW. I know there are no guarantees when it comes to selling your home, however this agency did not deliver on some basic expectations. Our agent strongly oversold herself. Had I not been so crunched for time, I would’ve certainly switched to a different agency.

At one point, a Keller Williams agent held an unscheduled tour of our home, throughout all of the house when it was only supposed to be an inspection of the laundry room. This was extremely embarrassing, as we are in the middle of packing and had not prepared our home to be show ready. We received no more than an insincere apology from Keller Williams and the two agents.

Our agent had no sense of time management or scheduling; she would tell us an open house is scheduled to end on Sunday, but tell other agents that they could still come at any time on Monday without notifying us. Her excuse was she thought that we would still be out of the house at a hotel, even though we had already spoken with her letting her know that we were returning home. This poor management and scheduling was consistent throughout the process, and was quite a headache for us.

At one point, I attempted to speak with our agent in a calm voice about these issues, and how they need to be addressed and remedied. I’ve worked in customer service and sales before, so I understand customers suck. I cannot stress enough that I was speaking in a constructive and professional manner with her. However any criticism towards her performance, resulted in her shedding tears and declaring that it is not her fault. I could understand if I was shouting, cursing, or being overly stern, but I find it incredibly unprofessional that she would start shedding tears over reasonable criticisms towards her performance and issues that are within...

Here's some of my experiences with KW over the last two years being both a buyer and a seller. It searching for land properties, I had KW agents pull stuff out of title reports, lie about easements, well info, septic info, wetlands, boundary problems, building restriction lot access. The current house I own, when I bought it, I came close to cancelling the deal due to the my buyers agent. I had a specific date to buy a house. I had cash my agent decided disappear for four days. I had to call the listing agent to see if the seller accepted the offer. If I would of had more time I'd pulled the deal. I've currently have a house listed with KW. I had the house for sale by owner before I listed it, and I had a KW agent want to list the propert call me and state that she could stop the sell of my property if I didn't list it with her!! I have trust issues with my current KW listing agent. I tried to get the listing cancelled. Right know it's pending. I don't really care if it sells. The agent refused to keep the listing active and take backup offers. I have no problems with the buyer agent (not KW agent). But, if the financing fall through and the house is back on the market, I'll not accept any offers and let the listing expire. After that I'll make sure that no KW agent will ever receive a commission from me. I know real estate my family was in for over 50 years. I've tried to get my issues solved with the KW management. They don't care. Whatever it takes to make the sale. Not all the KW agents are like the ones I've run across. But the real question is why does KW management allow agents to represent them and do the things I've described??? So if you deal a KW agent or office, just...

I usually reserve my one star reviews for particularly egregious wrongdoings by an establishment. But in this case, we haven't had a single dealing with this company, so I cannot speak to their business practices beyond the reason I am reviewing them today.

My wife and I bought our house 3 years ago. We did not do so through Keller Williams, nor did the previous owner sell it through them. We love our house, and we are 110% not looking to sell it and move. That said, we've been inundated with calls and texts from Keller Williams, despite repeated demands for them to leave us alone. They have on more than one occasion agreed to stop trying to contact us, yet they still continue.

Should they continue much further, we will need to take legal action in order to prevent it. At this point it's become harassment.

What I suggest to you, dear researching potential customer, utilize one of the many many other realtor options available. We had great experience with ours, whom was most certainly not associated with Keller Williams in any way. If they can't be trusted to cease from direct harassment, imagine how they'll handle doing one of the most significant things you will do...