Fairfield by Marriott Inn & Suites Spokane Downtown — Hotel in Spokane

This was arguably the worst stay I have ever had at a hotel. My friend and I stayed last November at this hotel for one night. We arrived at the hotel at approximately 9:00pm in the evening. There was no parking in front of the hotel and we parked towards the back where it appeared there was ample space. Upon check in, there was no direction provided about where it was appropriate to park.

In the early morning the next day, I found that our vehicle had been towed. It was only then did I see small white signs where we had parked that said "Perkins Parking Only", which is the restaurant there. While I understand the signs were there to be seen, it is not overly clear where this dividing line is between hotel and restaurant parking.

Upon going back inside, the lady at the front desk advised that towing does occur for hotel customers and when I asked if she could give me the number for the tow company she told me to look on the signs outside with no concern for our situation.

After taking a cab to go to the Nelson's towing, we spoke to the gentleman working for Nelson's and asked how often cars get towed from the Perkins spots by the Fairfield because it seemed like a mistake that could easily be made. He told us this is something that happens ALL THE TIME. After expressing our dismay of why the hotel did not tell us this could be an issue, what we were told next by the tow company worker was shocking and appalling frankly. He told us that the Perkins has asked the Fairfield on many occasions to let their customers know of this or provide them with parking passes. Apparently, the Fairfield has simply refused to take either of these simply measures.

The reason why this lot is monitored so closely is because the Fairfield is right in the heart of bar district in downtown Spokane. Not only does the Fairfield fail to advise their customers regularly of this issue but the also refuse to take any steps to ensure their customers do not get towed. Although I have not seen any refuses on this site bring up this towing issue, I have to think it is because customers blame themselves and they were not fortunate enough to stumble across this information as we had in our conversation with the towing company's employee.

It is gravely concerning that a reputable hotel chain under the Marriott umbrella is doing this. Our total charge for the tow was $380 from Nelson's because it was a weekend.

There were other minor instances of poor customer service prior to the towing issue that I don't intend to note because they pale in comparison to this egregiously poor conduct from the hotel.

We followed up with the hotel with our concerns about this. They responded that they were not responsible for covering our towing costs and only agreed to reimburse our one night stay at the hotel. We brought this higher up the chain to Marriott overall and they essentially responded that the Fairfield Spokane is a franchised property, which is independently owned and operated.

During our communications with the Fairfield and Marriott overall, we expressed our concern that something was not right about this and that we hoped someone is not getting a benefit from their own customers being towed. Because, why else would the Fairfield choose to completely disregard the interests of their customers and not give them a parking pass or advise them of the potential towing risks. In the course of our communications, we never received a denial from the Fairfield or Marriott that someone or some people are not receiving a kickback from the towing company.

Our only conclusion we can draw from this is that someone or some people at the Fairfield in Spokane are getting a kickback as a result of this towing issue. I hope this gets investigated by someone.

I can safely say we will never stay at any Fairfield or any hotel under the Marriott...

I had to travel to Spokane for an online program I am doing through WSU, that has 2 required in person lab days. I looked for a hotel that was close and that had a good policy for protecting it's guests from the current pandemic. Looking online this hotel seemed to have both. After my stay what I liked was that the hotel looked clean and the room was comfortable. They had a decent breakfast spread in the mornings. They also had a variety of food/snacks you could purchase at the desk, and fresh baked cookies every evening. What made me not want to stay there again was that not a single staff member was wearing a mask at anytime during the 3 nights and 4 days I was there. Even when we had to have someone bring us towels, they came to the door without a mask on. To be clear there is currently a mask mandate in my state, and every place we went the staff had on masks except our hotel. The other traveling students told me that all the staff at the other local hotels were wearing masks as well. This is during the latest peak of the current highly contagious strain of Coronavirus. Also, on the website we booked from, and all the sites I have seen it states that they comply with all current regulations and are committed to keeping guests safe, and that they follow all CDC recommendations. Yet, they don't even wear masks? It just made me wonder 'if they are not even doing the basics like putting on a mask, are they really doing all the extra work sanitizing?' I was a bit nervous with the continental breakfast as well, since the person in the dining area also was not masked. We mostly got food elsewhere. Then the day after coming home I got cold symptoms...I am not blaming the hotel as I could have gotten it anywhere...but being the only people I came in contact with the entire trip without masks on does...

Went down to get continental breakfast, which my whole family enjoys. I picked out scrambled eggs, and was excited to see that there was an option for veggie sausage patties! I grabbed two, and after trying one, realized they were indeed gross. Not wanting to waste food, I took the untouched one and put it back into where it came from. I admit, I should not have done that, but I’m not a food waster! What happened next was absolutely unacceptable and the reason why I’m writing this review. I hear a voice behind me say, “Which one did you put back?!” in an angry tone. Feeling called out and a bit shocked, I complied with the person’s orders, pointing out the one I had put back and throwing it away, as they asked me to. I was shocked to find out that the person who was so rude was hotel staff!! She was the cook, which I only knew once she went back to the kitchen because of her unprofessional outfit. I should have said something then, but I have diagnosed generalized anxiety disorder, and I freeze up in those situations. However, after I got back to my room, and was left with such a bad taste in my mouth from the interaction that I couldn’t even eat my food. I decided to go down and try to talk to her like an adult, even though I’m 17 and she was definitely much older than that. I went down and politely told her that she had made me feel uncomfortable. She then responded in a passive-aggressive tone, “Aww I’m sorry I made you feel that way.” Very childish. She then told me to take it up with a manager, but all I wanted from her was an apology! I didn’t want to make it a big deal! Anyways, the hotel other than her was great, but she definitely dampened the mood for the rest of the morning, and I just want to warn others in case she is equally as...