Red Lobster — Restaurant in Spokane

We went to the Spokane Red Lobster for a decent, quiet meal. It didn't stay quiet for long. We were seated by the hostess at a table, at our request. Shortly after we were seated, she seated a man next to us who asked her repeatedly to take his order. She repeatedly told him she couldn't do that as she was only the hostess. He said he really wanted to talk to her. She refused. He was obviously a nut case, talking to himself, asking anybody who walked by to "get the girl in the front" to take his order. Several of the other waiters told him no, she was a hostess, didn't take orders, and someone would be right with him. He continued to run his flap to himself and tried to engage us in conversation, to which my husband bluntly told him not to speak to us, we weren't there to talk with him and he left it at that. Shortly after that, my husband excused himself to talk to the front people, where again, he bluntly told them to move the nut case. Didn't happen. He asked them to make him shut up. Didn't happen. So he came back to the table. Almost immediately the nut case started in again trying to chat us up. My husband told him to stop speaking to us. The nut case continued running his trap. My husband was forced to respond, frustrated and thoroughly pissed, jumped up, and told him in no uncertain terms that if he didn't shut up, he was going to throw him through the window. And he would have.The nut case FINALLY shut his pie hole, but not before he ruined our dinner. During our time there, it became quite apparent that many of the staff knew the nut case, calling him by name, the manager had come around, twice, to speak to him regarding his fantasy of getting with the hostess, relaying to him she wasn't there to take his order and she didn't like his advances. Apparently this Red Lobster would rather cater to a nut case rather than to us and others around us who were clearly unhappy due to the constant interruptions from this nut. Suggestion: Ban the nutcase. Red Lobster has enough money problems without adding to the issues by allowing this nut to bother paying customers. Now, to be fair, management did NOT say anything to my husband regarding his promise to throw the nut through the window, nor did they offer to fix the bill. THAT'S a sure way to lose customers which, it seems, Red Lobster WANTS to do. And to be clear, we didn't complain to anyone ( my husband DID share his concern for the hostess regarding her well being with this nut case) but there wasn't many people in there who didn't witness what transpired. A proper response from the management would have been appreciated. We won't be...

Severely disappointed at our experience last night. We had a large group for a birthday, with reservations. When we showed up, they didn't have anything set up for us, had to wait for them to "get tables ready". Table had water for 8 people and there was 14 of us. We had to ask for water after 40 min of being there for the rest of us. Did I mention we never got biscuits until we asked after 45 min of being there? It took 30 min for the first round of drinks ordered to be brought out, and they had no clue what was ordered. One persons 2nd glass of wine didn't even come until after she was done eating...ordered with her food order. Then the food comes. Fish and chips were awful! The fish was so overcooked it wasn't edible. My 25 year old nephew had a peice of fish the size of about the palm of your hand and 6 fries on his plate! Literally 6 of them. I had to ask for them to bring him so more. These were not childrens menu items. Did I mention water refills weren't offered until after everyone was done eating, she brought out a small pitcher, filled 3 cups and never returned with more for the rest of the table. I talked to the manager and she did nothing, not even a suggestion to rectify the situation. Didn't being s second server to help, offer a discount..nothing. Now to payment time. Needed bills split. We were handed the kisok on the table and told to split it ourselves. It took us over 30 min to even get 2 of them paid because NOBODY showed us HOW TO USE IT. The only thing that's wad satisfactory was the Coleslaw. 14 people, we got a total of 6 baskets of biscuits. The first 3 she brought.. we r we after an hour of being there (took 15min after we asked her) and there wasn't even enough for each of us to have one. She brought another 3 baskets and we never got any more. 1.5 hours before we got out food.. did I mention she waited over an hour to take our orders? This was a complete disaster. She had no idea what abyone ordered so it was constabnt.. who got this, who got that. Not organized at all. We will never come back to this establishment. I blame management for not rectifying this when I talked to them and for having an inexperienced young girl do our whole party alone. It would be a good business move to refund the money we wasted at your place. I always thought this was a place to get good food, service.. eventhough it's a little expensive, but it wasn't worth the money we paid. All the way around it was a TERRIBLE EXPERIENCE and I wouldn't waste my...

I walked in about 5 minutes before my wife arrived and asked for a table. It was 5 pm and the place was essentially empty. The polite girl marked a table in the restaurant and grabbed a couple of menus, when a male with a funny mustache rushed up, intercepted us, and asked if anyone in my party was under 21. I replied no, and he changed our table assignment and started walking toward the bar. I asked "why are you putting us in the bar?", but he didn't reply. When we got to the table I asked again and his reply was that this was a "section", and all sections are "onortation". I didn't understand him, and asked again and got the same response. Completely puzzled, I asked a third time and he spoke very slowly this time as if speaking to a small child, explaining that he was "level loading" all of his servers throughout the restaurant and including this "section" in the bar on a "continuous rotation". Ah! I said, ok I know THAT word. Basically, even though the place was essentially deserted, he was sticking me in the bar so that his servers all got an equal piece of the pie for that evening. So that was it, above my numerous objections he was seating me where it was best for HIS people, and not at all what the customer wanted. After a few more tense moments, he asked if I should be reseated. Now clearly understanding I would be upsetting his precious "rotation", I declined. I never saw him again that evening. My wife walked in shortly after that. Guess what her first question was. "Why are we in the bar?" I replied, "don't ask". The food was just ok. Our server forgot to bring additional biscuits after HE offered them. My dinner arrived without the broccoli, and the server blamed it on the chef and said it would be right out. A few minutes later it arrived, cold. I mean, I put a pat of butter on it, and it didn't even melt. I don't think the chef forgot to cook it, I think the server forgot to bring it out and it just sat there getting cold. Like I said, just ok, and probably not worth the hundred bucks I eventually shelled out. As a bonus for the evening, our table in this particular "section" was directly adjacent to the employee rest area, so we were enthralled to hear all the loud joking and laughing and flirting with the bartender and stories about who's dating who and on and on. Suffice to say that neither one of us will be rushing back to this Red Lobster...