Providence Sacred Heart Medical Center — Local services in Spokane

The care from All the nurses and staff have been exceptional. I understand The duties of a nurse include providing direct patient care, administering medications, monitoring vitals etc. What makes my nurses stand out on the 4th floor surgical care floor….Andy and Kelly stand out is the additional time they took to get to know me outside of this hospital environment. In turn they shared their own slice of family life. They did not have to. But they did. They made my stay feel like I was with family. They now know my woes of navigating my health with cancer and juggling my teenager away from home. After all we are human with real lives and feelings. Andy cracked me up, we discovered or came to the conclusion that my healing process and my posture mirrored “the evolution of man”. I had to share this since it caused pain to laugh but in a good way that took me away from the humdrum of being stuck in that bed that kept eating me alive. I kid you not. That bed is not for the small. They say for the weak? Ask Dominique, she literally had to save me. She didn’t realize I was merely choking on my dinner since I had slid down the bed in a position where you shouldn’t be while eating. Then there’s my nurse Kelly. She had a gentle way about her. She worked the night shift and listened to me torn since my teenager was trying to see how much she could get away with my absence. Kelly had given me advice that worked. She had said “next time you speak with your daughter., point out “thank you or I am proud that you didn’t give your grandparents grief when they came to pick you up”. Turns out my daughter was keen to that compliment instead of being reprimanded. Thanks to Kelly our relationship will only continue to grow. ( btw All the night nurses should have one of those portable lights that you can wear like Kelly. Every time some of the night shift nurses came to check on me would turn on that blearing light. which I’m not complaining about the care they gave me, but that bright light! it never failed to wake me. With Kelly and her small light and her famous Bow in her hair, I was able to sleep soundly through the night.)

To be seen in itself is a gift and the time they gave me I will forever be great full. Thank you two for giving me phenomenal care!

Now Sierra I know she isn’t a nurse Yet. But I want her to be recognized too. She helped me get out of my head. My anxiety of leaving after a 6 day stay and having to feel like the weight of the world on my shoulders. Gave me the strength that I needed. Thank you for braiding my hair, in such a vulnerable stage… I needed that , I appreciate her time and gentle grace for just listening to me cry… I know once she graduates and acquires that title which she greatly deserves…and whichever hospital be it here or wherever else will be lucky to have her.

Overall I had a great experience, I know I probably sounded like a crazy lady right after surgery coming down from my anesthesia… so either I hope I brought humor to who ever had to deal with me, if not I apologize for anything I probably shouldn’t have said?…I also learned terms like “ sundowning”, if you happen to be a patient on the best floor, the 4th floor…ask them, lol or ask Andy. I know they’re extremely busy but you just have to know you’re not the only one in pain and they have others to attend to. A little patience, they’ll get to you and give their all. Again thank you to all the nurses and staff that kept my 6 day...

During the two occasions I was brought to this ER by ambulance, I was forced to wait in an open lobby for several hours before even being triaged. As someone with a long history of severe health issues, including a history of cancer and an autoimmune disease, waiting in a cold lobby with no acknowledgement or attempts to ease my growing anxiety or worsening symptoms, it is very frightening and disheartening that I went through these experiences.

When I was younger and initially diagnosed, I had several long-term stays within the hospital. During that time, I received excellent care that I felt went above and beyond expectations. However, 15 years later, any warm feelings I've ever had for this hospital and ER department have vanished due to the lack of consideration for its patients. 2+ hours waiting in a lobby before being triaged and then an additional 5+ more without food or water, is not how ER patients should be treated. Especially those with a history of severe health problems.

Indeed, my most recent visit, after having arrived by ambulance for a possible allergic reaction to a new medication, I was not seen by a nurse or provider for several hours. My vital signs were not checked, and though I had explained that I had been without food or water since the day before, I was not assessed for possible dehydration. When I was finally taken back to a "triage booth," which was a small curtained off area, the nurse was under the impression I was there for a completely different reason than why I had arrived. After being very clear about my symptoms with the nurse, and later the doctor, I was told that the medication I had taken was unlikely to cause an allergic reaction. Unlikely doesn't mean impossible, especially to someone with a rare autoimmune disease.

Despite what I had been clear in explaining, the doctor insisted I continue to take the medication, and the nurse insisted I take it, and then I was discharged. No further investigation was made to figure out what might have been going on within my body, or what potential dangers may still be lurking.

I ended up going home, where I once more had a similar reaction to the medication they gave me in the ER. My friend who was driving me home actually pulled over and called 911 out of concern. By this point, I wanted nothing to do with either paramedics, nurses, or doctors, and just wanted to go home. Which I did, and took a dose of Benadryl which helped mitigate the issues I was experiencing.

Aside from the underlying issue not having been addressed, and my concerns being dismissed, the fact I was essentially treated as a name needing to be scratched off a list is why my preferred ER is Deaconess. Unfortunately, that day, Deaconess was on divert and my ambulance was forced to bring me to Providence Sacred Heart. If I'd had the choice, I would not have gone there. This time I was lucky. My symptoms ended up being abated by alternate methods, but if my reaction to the medication had been worse, I fear for how I might have been treated, if I was treated at all.

I sincerely hope that no one has to go through such an experience, but given the amount of negative reviews I've seen, I worry the management of the ER will not be changing...

Was an okay experience till I had one midwife magically change my entire plan I was scheduled to be induced may 31 get there and was made a fool out of no one called to cancel or to even bother to say that this crack pipe of a lady is canceled my induction on a whim based on her single opinion and assumptions…. 38 weeks 6 days almost 39 and this insane looking lady walks in instantly starts talks down to me explaining that’s not the case with all the invalid information going against two other midwife’s that determined my due date was much earlier that in fact did a membrane sweep on me waited another week set me up for induction

set up to fail

drove all the way out there to have the lady “oh before we go back let’s take a look at this information “ …….printed off paper of incorrect information shoved in my face treated me like I was stupid no regard for two other team members saying I was due telling me about earlier ultrasounds being more actuate but then showing me 20 week dates of where Chaz kept screwing off the time line and putting in incorrect information WHY I SWITCHED DOCTORS IN THE FIRST PLACE where I had tried several time to explain that this is wrong and incorrect and I didn’t ask for another opinion I came in for my induction Telling me I didn’t know my own dates and how I’ve discovered where my own body and baby were growing where I struggled to have anyone listen at the late doctors office two other women qualified had decided that or wouldn’t have scheduled me in the first place if they didn’t believe my dates were correct

someone preaching about their medical license which will still very well be on the line when I go over due and my baby has any kind of lung by infection being left over due….I went from finally having a good experience to never wanting a single person from there to touch me ever again…. to be in control of any of my medical decisions….Hanna specifically I would fire off any case there was no regard for my safety ,my sanity ….or my baby all she cared about was her medical license and trying to prove how she was right by far the last thing I want anyone to deal with be cautious don’t allow misinformation to be shared because it...