Hilton Vacation Club Desert Retreat Las Vegas — Hotel in Spring Valley

The rooms were great. Super clean and had everything we needed. The problem is the place hassles you constantly to do the timeshare tour and honestly, it is inappropriate. The first time they asked us about the "tour" at their resort up the street was at check in. We politely said no to the offer of gifts because honestly, our vacation time is more valuable than the money they offered. Then came the constant in room calls. We declined and then just stopped answering the phone. What took the cake was when we were at a nice dinner on the strip and we got a call on our cell after 8pm from the resort saying there was an urgent issue with our account. Genuinely concerned, we called back and the urgent issue was we didn't sign up for the tour. We lost our patience. They stopped calling but on the last day, we decided we might want to stay an extra night instead of checking out at 11am and sitting around at the airport until our midnight flight. They would not let us pay for an extra night when rooms were available. We could have booked online but we would need to move rooms. They said the only way they would accommodate us is if we took their tour. We reluctantly agreed. We went to the other resort and when we said we were not buying a timeshare, they became very rude. They actually told us to leave. We were walking out and they chased us out and said we had to come back in to check out. They say us down and proceeded to try to sell us points for another stay within 18 months! What the heck? They got annoyed and sent us to another desk to check out and when we got there, they acted like they didn't know how to check us out. When we got back to the resort that sent us, we were not in the room two minutes and the phone rang and they asked if we took the hour tour because we were back already. Were they monitoring our key swipe? We own a timeshare in Florida and traded for this place. Our home resort doesn't hassle you like this. We paid $800 to "swap" and could have booked for cheaper on Expedia had we looked. We were harassed like crazy to buy another timeshare. Not worth it if you want to relax and enjoy yourself. Again, the rooms were great. Kitchen, laundry, and two bedrooms. AC was not cold but again, accomodations were fine. Just be warned about the constant...

— Review — 😃/🙁 = 😃 The first thing I noticed when I arrived at the hotel was the unique layout that is different from the classic hotel. Instead of one big building, there were many smaller buildings and the lobby as a separate building in the middle. The palm trees and the sandy colour of the wall reminded me of the desert. There was a business room with a computer and a gameroom inside the lobby.

— Room — 🛏️ The room was really big, almost the same size as my own house! The room was clean, with a few minor issues. One of the issues is that there was a millipede and a beetle crawling around in one of the washrooms. There was also a bunch of moths at night, so make sure to close your door. After some research, I’ve learned that millipedes are attracted to rotten wood, so I’ve checked around the wooden furniture and noticed it was pretty old, and yes the washroom counter was rotting a bit at the bottom. I guess it really is a “desert experience”. 😭 other than that the room was nice.

— Customer Service — 🗣️ The customer service was really nice and even gave us some tourist guide brochures and a card on how to chrome cast on the hotel room tv. The hotel front desk even messaged us every day asking if we needed anything! Very nice. The housekeeper was also very hardworking too.

— Breakfast — 🍳🥞 (N/A)

— Pool and Excersice Room — 🏊‍♀️🏋️‍♀️ The pool was pretty big, there was an adult and kids pool, along with two jacuzzis. I suggest you visit the pool at around 3-5 pm, basically in the evening. —————— The exercise room was pretty good, with a water station you could use for either refilling your water bottle or just drinking it yourself. There were some tvs in front of the treadmills, which was nice.

🏨🏨 Would I stay here again/reccomend? —————— Yes, I would definitely stay here again and recommend! ——————

Review from Grand Review Critic (A.K.A...

I do not like leaving poor reviews unless trying to inform others of what you are actually getting for your hard earned money. This was our very first trip to Las Vegas, so I’m not sure if this type of poor quality service is standard for the area. As speaking as a 10 year Diamond Resort member this was by far the dirtiest room we have stayed in. The carpets were sticky, if you walked in your room barefoot the bottoms of your feet were BLACK (disgusting). Two days after check in both my kids began having GI viral symptoms. We believe that they got sick because of their shared room and bathroom. We don’t believe high touched areas are disinfected between guests. I am partly responsible because I usually disinfect high touch areas (door knobs, tv remote controls, toilet handle, sink handles and all table tops) before letting my family unpack. I forgot my disinfectant wipes this time and it was a huge mistake. At a glance the sheets look clean but at closer inspection the sheets had holes and stains. I asked twice to have disinfectant wipes placed in the gym but they were being “ordered”. At check out my husband informed the front desk of the suspected problems (dirty room and not functioning shower knobs; you can’t control the water temperature of your shower) with the room and the front desk asked him if he wanted them to inform security? No we don’t want you to inform security we want you to make the next person experience in our room better than our own. We have been traveling throughout the pandemic without getting sick, unfortunately I let the ball drop thinking that these establishments know how to keep us safe. I know that at other Hotels that we have stayed leave behind blatant signs that show you they have disinfected high...