SEPHORA at Kohl's — Local services in Spring

Was followed by a sales associate in Sephora named Beverly. When I 1st walked in the store she didn’t greet me but was like “are you looking for something specific” I thought it was weird because her facial expression was not friendly but came off like why are you here. I paid it no mind, should have left the store then but I continued shopping, soon to notice that every where I went in the store she was near or behind me. I then asked her if there was a problem and she said do you still have them perfume in your hand? I was like what?! I asked her what’s the problem. I’m here to shop so why are you asking me what’s in my hand… She then ran behind the register as if she was afraid when she was the one taunting and following me. I placed everything I had in my hands on the counter in front of her and told her I wouldn’t be purchasing anything from the store. I have never had an experience like that and won’t be returning...

Alexa! Alexa! Alexa! I came in to purchase FENTY makeup. Had order from company website; however, foundation didn’t match my skin … well, Ms. Alexa was absolutely fast and on point when it came to matching my skin … almost instantaneously she had the right match. And just so you know, I’m an African-American lady who has always had difficulty with makeup artists getting my warm brown with yellow undertones correctly for over 30 years! This young, highly skilled and attentive makeup artist saved the day for me. And then help me find primer, and setting spray (FENTY was out of product). So again, make Ms. Alexa your go-to for a perfect matching of foundation and...

This place sold me an empty mini perfume which I discovered after I opened the box at home. I go there with the receipt, and perfume but happened to leave the box at home by mistake and they (Katie-manager and other employees) refused to honor it and give me an exchange. I called the management customer service line and they confirmed that this was unprofessional behavior. I will never return to that location again. All I can say is I am disappointed in myself for taking a chance on returning, I was seeing warning signs that the employees of this location do not act as they should but I’ll make sure not to come...