AutoNation Chrysler Dodge Jeep RAM Spring — Local services in Spring

Original 5-star review but read on to the end: We had an excellent experience at AutoNation Chrysler Dodge Jeep in Spring, TX. This was one of the lowest-pressure car buying experiences I’ve ever had, making the process smooth and stress-free. We were purchasing a used car for our daughter’s first vehicle, and the team went above and beyond to ensure it was safe and ready for her learning experience. They took care of everything, giving us peace of mind that she would be in a reliable car. The customer service was top-notch, and we never felt rushed or pressured into anything. If you’re looking for a dealership that truly prioritizes the customer, I highly recommend AutoNation in Spring!

2 months later I'm taking my stars back - here is why: In early February 2025, we purchased the 2019 Jeep Cherokee from AutoNation in Spring, TX described above as our daughter’s first car. Our salesperson, Javier, was excellent, and the buying process was refreshingly low-pressure so much so that I left a 4-star review praising the experience. Unfortunately, I now regret posting that review so quickly.

After the sale, when the temporary tags were close to expiring, after several phone calls and emails, we were informed that the vehicle had never been inspected prior to delivery - a serious oversight that we discovered only after multiple follow-ups. We had to bring the vehicle back for the inspection ourselves, during which we were promised a fuel fill-up for the inconvenience. That promise was forgotten. Then, when the 1st set of temp tags expired, we had to chase the dealership down again just to receive replacements. I was told to drive back in so someone could install the tags— something I could easily do myself—but the issue was the repeated inconvenience and lack of proactive communication.

Still, we gave the dealership another chance. Never again - At the end of April, we traded in our truck and purchased a Jeep Wrangler Rubicon Unlimited. During the test drive, the TPMS sensor warning was on, and we were assured it would be addressed. Two miles after driving off the lot, the warning returned. We called immediately and were told the system just needed to "reset" and drive it for a day or so and if remains on, come back for service. Less than a day later, the vehicle went into limp mode due to an ETC error. We brought it back that same day—and two weeks later, it still hasn’t been hooked up to a diagnostic computer.

Repeated calls and requests for a status have gone unanswered. I was even contacted and asked to bring the vehicle in for inspection—despite the fact that it’s already sitting at the dealership, which the staff should know, as they provided us with a loaner. After pointing this out, I was told, “Really?” and then received an apology and the excuse that our salesperson (not Javier) had “mixed up customers.” In the meantime, I’ve had to chase them down again for updated temporary tags on the loaner vehicle, which expired May 6. Today alone I’ve been asked multiple times when I can bring the loaner back to swap it out, despite repeatedly explaining that I cannot do so until the weekend giving up more of my time for the same unresolved issues.

This experience after the sale has been nothing short of frustrating and disappointing. I now have a car note coming due on a vehicle that’s spent more time in the AutoNation service lot than it has in my own driveway. And I still don’t have permanent tags for the first Jeep we bought—tags we were told would arrive well before my daughter’s June 2nd road test. At this point, would you believe that (or any other) promise? Should have never given that second chance.

Needless to say, when it’s time to trade in my daughter’s vehicle years from now, we probably will not be returning to AutoNation in Spring. Maybe they make it all right, but who knows...

NEGATIVE REVIEWS OF OTHER CUSTOMERS SHOW LACK OF RESPONSES AND FOLLOW UPS OF ANY COMPLAINTS. ROBOT RESPONSES. I DO NOT RECOMMEND FOR ANY THING. AUTONATION DOES NOT HONOR WARRANTIES AND WITH 7 ATTEMPTS/ NO RESPONSE AFTER CHARGING 200.00 FOR WARRANTY ISSUE. Once again, CUSTOMER RELATIONS DOES NOT RESPOND TO ANY EMAILS OR CONTACT INFO. No response and Once again 6th same generic robot response from (owner). SPRING AUOTONATON JEEP,DODGE has the worst customer relations. They do not answer or return calls and when a complaint is filed the (OWNER)writes a response that goes no where. I had an issue several months back with a squeaking front end. I left the truck there for a week. There was no loaner and under warranty. I had to sign an agreement for a 200.00 fee. I thought truck under warranty this should be no cost. A week past came to pick up truck and the service advisor blamed the squeaking on me leveling the truck. I did no modification except bigger tires. I had to pay the 200.00 and they did no work and only drove the truck a mile to inspect the squeaking. I will only take my truck to autonation for safety recalls. I will not use the dealership for any other reason.Response....you can refund my 200.00 since my truck was well under warranty and there was no work done. It was only a squeaking noise going over rough roads. Its been 2 months and still have the same tires and no wear. You're service advisor was recommending front end alignment and shocks. This was not needed and a little bit of lubricant fixed the issue. So make it right and refund my 200.00. I tried several times to get through on the listed number. I never could reach a live person. I guess this it's a good way to solve issues. Don't answer the phone. Just another follow up. I tried the number for a week and never could get a live person, It's a good way not to answer complaints. Still waiting on my refund or even a call. Same shocks,tires and still no front alignment needed as recommended by service advisor. Funny how that is. I'm still waiting on management response and my well deserved refund. I still have no issues with all the repairs the service advisor said I needed. I have not received any calls from anyone. I guess hoping I will just go away.Follow up... At you're advice I contacted customer relations twice by email and left my name and phone number. It has been a week and no one has called or emailed. I guess there will be no resolution and the waisted time is on me again. I dont understand why its called customer relations when no one reaches out about an issue. Also I see (owner) uses the same generic response and wording in all the complaints. I still have no response from customer relations or anyone from the dealership. I m wondering why a simple squeaking noise is not a warranty issue. I can only assume the service department could not find the source of the squeaking. Another week has gone by and still no response from customer relations or anyone from the dealership. I Could only imagine the service someone would get if they had a major issue. Best solution is just to ignore youre customers complaints. Another week no response from anyone. (Owner) how about a response. I see youre quick to reply to the good ones. Same wording to the negative reviews which go nowhere and unresolved. Another week mr (owner) and no calls from dealership or customer relations. Cant even make or return a call. Awesome customer relations. In my opinion I would of rated no stars for no reponse and poor...

I recently purchased a Jeep Grand Cherokee L from Autonation Spring and would like to share my experience.

Residing in New York, I opted for this vehicle from the Spring location due to their competitive pricing compared to what was available locally. Potential buyers should be aware of additional charges on top of the website-listed price; I had to negotiate some of these fees, though not all were removed.

While the initial stages of the purchase progressed smoothly, I found the dealership's communication lacking. My salesperson was courteous and helpful but inexperienced with interstate transactions (which the showroom claied that they are familiar with the process), making it challenging to obtain updates or timelines regarding vehicle delivery and shipping. During this part of the process, there appeared to be minimal ownership from the team.

The registration process proved particularly difficult. I requested that my existing license plate be transferred from my previous car—a procedure permitted in New York and one I have completed before. Despite continuous follow-up, I received little information about the status of my registration. After four weeks and several inquiries, I was asked to submit documents that I had already provided, and only then did I notice the DMV record was not yet updated. Eventually, I learned that instead of transferring my old plate, a new license plate had been issued. When I raised concerns, initial responses were delayed or not provided, and I was advised to resolve the issue directly with the local DMV. Attempts to contact the Sales Manager and General Manager by email and phone went unanswered.

As of August 11, 2025, although the vehicle is registered in my name in the DMV Website, I have not received the official registration documents or new license plates. Delivery occurred on June 23, 2025, with all paperwork completed at least a week to ten days prior.

Additionally, the temporary registration provided before shipping is now expiring as of 8/11/2025, leaving me unable to drive the vehicle and without an estimated resolution, as the dealership has not responded to requests to extend the temporary registration or unable to provide a timeline on when the issue will be resolved.

Overall, the experience has been stressful, primarily due to the lack of responsibility demonstrated by management. Despite receiving an initial congratulatory email from the General Manager, my subsequent queries went unanswered. This pattern of limited communication applied both before and after shipping, with updates regarding transportation and registration frequently attributed to third-party providers, for which the dealership did not offer clear timelines or support.

Given a choice, I would definitely reconsider my decision to buy a car from this location.

During the same time period, my friend bought a car from another dealership outside New York (My friend lives in NY) and all his transaction was completed in less than a month. Infact, that dealership was so proactive that they were reaching out to him with all the updates. Both of us were going through the same process at the same time and he already received all the documents with him, was able to transfer his old license plate to the new car in less than a month and in my case, I don’t have any documents or license plate yet after 8+ weeks

Still waiting for dealership to get back on...