Joseph Jacob Jewelers — Local services in Springfield Township

I brought the jeweler a ring and asked the staff member if they were able to set a pearl into the center of the ring. She said that they were able to do that and if it were not possible that she would call me. She said that the charge for the service would be $65. The staff member said that they could clean the ring for an additional fee which brought the price to a total of $150. I said that I didn’t want them to do that. I did not receive a phone call that the ring was ready to be picked up and ended up calling the jeweler to find out on my own. The staff member said that she called and left a voicemail but she never did . Then she claimed that she didn’t call since she got to work late which is a lame excuse. Also, they cleaned the ring even though I told them not to and charged me $65 for the service prior to having it done. When I picked up the ring the lady wanted to charge me $100 for the cleaning that I told them NOT to do. Less than 48 hours later the pearl came out of the setting in the ring. Do not trust this jeweler with your jewelry. They over charge for services that they provide their customers and do very sloppy work. Do yourself a favor and go to KAY Jewelers which is right across from Joseph Jacob Jewelers in the...

I brought my wedding set in for a repair. One of The bands on my soldered set had broken. I was waited on and quoted a reasonable price and left my ring with them. A few days later I received a call my ring was ready! It was beautiful! Cleaned, polished and repaired! It looked amazing. My ring has a ton of small stones in it. When I got out to my car I was looking at it in the sun while on the phone with my hubs and noticed a small stone missing. I went right back in. I was a little worried about how this would go and it couldn’t have gone better. Swatti (sp) was sweet and understanding. She took my ring back, apologized and they replaced the stone. I now have my beautiful ring back fully intact. They will have my business from now on! If you are in the market for a sparkling purchase, give...

Absolutely AMAZING staff, I could NOT be happier with my experience. Everyone caters to what you are looking for. Swati is an ABSOLUTE SWEET HEART! They are more than happy to work out the best deal for you and at the end up the day, you’ll walk out of here feeling better than you did; walking in. Treat yourself because you worked HARD and DESERVE to treat yourself! Thank you to everyone here. I will UNDOUBTEDLY give them all of my jewelry business. GOD BLESS!

EDIT: Swati is THE BEST. She hooks it up and makes sure every client walks out HAPPIER than they did when they...