Wendell August Forge - Flagship Store — Local services in Springfield Township

My experience with Wendell August was frankly disappointing. While the product they create is quite nice, the customer service is quite honestly terrible. My company’s order (a large order of gifts for retiring employees) was cut with the incorrect image. I went about fixing it, and was promised a solution by January of this year. However, the customer service representative that was helping me never sent a shipping label, never sent a box, and never responded to any of my countless emails. After reaching out to the company several times since then, it is now March and we have yet to come to a solution or even hear back at all. This is exceptionally bad customer service - we paid a large amount of money for employee gifts, and they refuse to fix their mistake. They kept our money and will not send correctly cut items. This is terrible business practice, and should be reported to the BBB. If you’re looking to place a custom order, look elsewhere - it...

My husband is from Grove City PA where WAF is located, and even though we live out of state we have continued to order from them over several decades. We recently had a postal service issue (not any issue with WAF) and our items were reported as delivered to our locked mailbox, which they were not. We were so disappointed and were in a time crunch to get them replaced. Our post office was no help whatsoever. WAF came through with flying colors by personalizing and sending out new items the same day by priority mail. We received them within 3 days! We cannot say enough about the pleasantness of Mary M, as well as the CEO's message, and their desire to help us out. Thank you also to all the staff there. So nice to do business with a company that cares about customer service and satisfaction even though the situation that had occurred was not even...

My stepdad's family, who are from Grove City originally, have always loved this company.

When my mom and I moved to Pittsburgh, the very first thing they did was get us a Wendell August ornament to welcome us to the family - a tradition that now carries through every major life event for my family and friends, and a tradition I was proud to share with my partner during our first holiday season together. We had the pleasure of touring the forge this past weekend, one of the owners, Nick, gave us a personal tour 10 minutes before they closed, after he heard what their pieces meant to my family.

The love, care and craftmanship in each piece is so clearly evident, and is unique while still showcasing what Pittsburgh is all about. They are a true, family oriented, hardworking, and talented business, I cannot recommend...