Candlewood Suites Grove City - Outlet Center by IHG — Hotel in Springfield Township

I stayed at this location 3 times in total. My 1st 2 times, I had no issues. My 3rd visit, the minute I walked into this place at or around 7pm, after a long drive the lobby smelled of the likes of a dog. When I reached my room, it smelled clean enough. However, upon a closer look I realized it was full of what appeared to be animal dander, dog. This was after I unpacked and put my 2 year old to sleep. I was exhausted. And, the couch was visibly full of long dog hairs. The carpet had long dog hairs as well. I tried to clean this up because I was exhausted and already settled in and put my toddler to sleep for the night. For someone who does not suffer from allergies perhaps this would be a minor transgression. Nevertheless, I suffer from severe allergies and develop asthma in response to dogs and cats only. I was triggered by this dog hair and developed chest tightness and severe allergies for the remainder of my stay. There were dogs barking and crying in their rooms that echoed the hallways. There also were ants in the Kitchen and Bathroom. This is a tangible exemplar of how this hotel has an unclean environment. I reported my complaints to the hotel staff, they asked if I wanted to change rooms and I told them I already settled in and asked the morning front desk woman, who stated she was a manager, to come a see the issue in my room. She refused to come see the problem, did not offer to have a housekeeper clean again. She said she could take $10 off or I could change rooms, even after I explained that I already settled in with a toddler. I am not just coming with a suitcase. I had a playpen, high chair, 3 suitcases, a large bag of toys as well as other things to carry and move and I was tired from my commute. She said I could have one or the other, 10 dollars off or change rooms. I asked her if 10 dollars was the housekeeping fee since this amount was severely low for my level of discomfort that was created by this hotel stay. This is not hospitality and she was rude and cheap with her accommodation of $10 or change my room for managing a dirty dog hotel. This situation is completely unacceptable. And a true reflection of this hotels cleaning practice. If you going to be a pet friendly hotel, then you need to be 100% certain that you can manage the cleanup job for having pets on carpets and fabric furniture. I enjoy being and IHG member, but I realize that corporate does not care about its members with allergies to pets who must not be welcome because you can't eliminate animal dander 100% fully from carpet floors and fabric furniture. This is an unsanitary business model. And caters only to pet owners. It would seem that Candlewood suites is for pet owners only because the guest with pet allergies has no way to stay clear of pet dander in hallways and carpet floor and furniture. You want a clean room with peace and quiet and good service, stay at the Holiday Inns/Express or Staybridge Suites. Candlewood Suites has no cleaning standards for a pet friendly hotel and no hospitality in service. I have more pictures as proof but this webpage only allows smaller pics to...

I would never recommend this hotel simply for the lack of compassion and understanding.

We booked a room for this coming weekend. The room was nonrefundable. Fine. We've never had to cancel a trip completely.

Unfortunately, my son was hospitalized and had an emergency surgery this past Sunday night. I call Priceline on Monday morning to explain the situation and see if they can help. They say it is nonrefundable but we completely understand the medical emergency. We'll get it taken care of for you. They get back to me and say the hotel isn't responding to their request. I call the hotel myself. The girl on the phone says she can't find my reservation so it must be cancelled.

I check with Priceline again on Tuesday. They still state the hotel has not responded. So I again call the hotel. The girl says she see my reservation and confirms that it has been cancelled. I call Priceline back and they state it takes time, so check again tomorrow.

I check Wednesday and Priceline says, we reached out and the assistant manager at the hotel is refusing to accept the request. At this point I'm thinking Priceline is messing with me since I've been told twice by hotel employees the reservation was cancelled. So, I call the hotel again and the assistant manager answers. She is immediately rude with me. I'm not sure why because I've been polite in all my calls.

She simply states that I need to take it up with Priceline and goes to hang up. I ask her to please wait and listen. I explain our situation and she says, "Well, you booked a nonrefundable room. That's our policy."

Just the fact that she wasn't sympatetic or understanding is enough for me to never book with this hotel. I get it. We did book a nonrefundable room. But to meet a customer going through an awful situation with no empathy or compassion...

I have been a loyal IHG member for quite some time. I have never made a point to provide any negative feedback, but this last stay was particularly disappointing.

My wife made the reservation via phone. Her information was not taken correctly, and there were issues checking in as they tried to find her name.

Once our reservation was found, I asked that they include my IHG rewards number. A woman took my information and correct contact data, and advised they would update the records. This was never done.

As we were getting ready for a wedding in the room, I noticed a stink bug near the ceiling. I understand these things are sneaky, and we've even had one or 2 enter our home if/when someone leaves a door open. Upon opening the window curtains though, there were at minimum 20+ stink bugs throughout the curtains - almost as if there was a nest. While trying to get ready, I'm now busy standing on chairs killing multiple bugs. It was unbelievable. I tried calling the front desk, but the phone was not working. I walked down and asked for a new room. Everything was sold out. We were told that maintenance would visit the room after we left for the wedding to assure all bugs were removed prior to our return. We arrived back at the hotel later that evening, and at least 2-3 stink bugs remained crawling around the ceiling. We were exhausted, so no further "hunting" was done, but I can imagine there were more unseen pests given our earlier experience.

Issues arise, and I certainly understand the labor constraint facing everyone right now. Full outbreaks of bugs with no correction is unacceptable though. I was extremely disappointed and disgusted...