Gearhead Outfitters Springfield — Local services in Springfield

The selection and convenience were truly great, but the staff and service was fantastic!

The entire team was friendly, knowledgable, and struck that perfect balance of laid-back & helpful. Lucas answered some questions, helped me arrange for another store to ship a last-minute Christmas gift to my parents' home, and then checked in on me a few days later to ensure all went well. We were very well cared-for!

We haven't been into the mall, let alone Gearhead, since ... well ... since having kids. :) I remembered liking the store, but was happily surprised to notice the great selection of brands and gear. Pumped to have such a well-stocked, convenient, and friendly/helpful shop to return to.

*Bonus note: Christmas Eve shopping at "the mall" is not what it used to be. We went in just to mill around, so maybe we weren't carrying the burden of last-minute shopping requirements, but the place was relaxed, almost quiet. Whether you must go or if, like us, you're just taking in the Christmas Eve energy, maybe try going to the mall...

I want to give credit where credit is due. I slipped into Gearhead just to window shop at the hammocks, and maybe try and see if there were any string lights I could use for my upcoming camping trip. They had some options, but they weren’t as long as I needed them. Alexander was helping me out, and when he realized they didn’t carry the length of lights I was looking for, offered to give me some of his personal lights that he no longer uses, free of charge. This is one of the best customer service experiences I’ve ever had and I just wanted to thank Alexander for...

Been shopping at Gearhead Outfitters for years, so I was pretty happy to find out there was one here in Springfield. Bought a pair of their men's Everyday sweat pants last week. Unfortunately, something has changed about the quality / fit of this item. Once I washed it, it completely lost it's structure, and changed the fit (I washed them in cold, on gentle cycle). Also shrunk quite a bit more than any other sweatpants I've bought from them in the past. Shouldn't be happening to sweat pants that cost nearly $100. Worst part is, no refunds once you've...