Second Time Around, STA Boutique — Local services in Springfield

Awful management. Day Staff facilitated drop off of deceased friends items for review. When we dropped off items, staff said they would call when review was complete. They called 15 min prior to closing & I asked if it would be ok if we picked up the returns on Monday & I gave them all the account info they requested. Since they were closed Sunday, they said no problem, no rush & contract could be signed Monday upon pickup. They said they kept a basket of clothes to sell. When we got home, the store manager called after hours. (She was not there when we dropped off. ) She asked us to come pick up the clothes now. We returned to find all of items out on the curb. She came out to accuse us of not following rules we had never heard of. She claimed we violated rules by not waiting 10 minutes for clothes review & didn’t sign the contract yet so they weren’t going to keep any items. Neither ‘rule’ was ever mentioned at drop off. She threw her staff & customers under the bus & did not back up staff on all the things we coordinated with them. She decided to punish the customer instead. Never seen anything like it. She should not manage a...

Love the merchandise offered. However I found the two young clerks to be less than friendly. No greeting when me and my guest walked in. No smiles throughout our shopping. No thank you when receiving our hard earned money. They need to show some appreciation to their customers because we could have taken our money elsewhere. A friend recommended this place to me and I in turn brought a friend. We traveled a great distance and were excited upon arrival. However our spirits were quickly dampened by the clerks behaviors. Great store. Not so great or friendly employers. We agreed that the clerks seemed snobby as if better or more privileged than their customers. Maybe they should work in a more upscale environment such...

I shop here frequently and have never been treated poorly by the young employees. I do not feel the same way about the owner. She hasn't been rude, but simply dismissive. It's the same whether I go in dressed in yoga pants and a t-shirt with no make-up or make-up on and wearing Chico's and Steve Madden stilettos. Having said that, I will continue to shop there. They carry high end merchandise that I appreciate. It remains one of my three favorite...