GameStop — Local services in Springfield

Horrible Customer Service. Associates yell at Customers over the phone when Customers inquire about why they haven’t been notified of a PreOrdered game that has arrived, and inquire about why they haven’t been notified. Customers are advised that store inventory keeps the employees from notifying the customers who preordered games. Store Inventory in an almost bare store, shouldn’t keep an Associate from completing their assigned job tasks. When asking for a Corporate Number to make an official complaint, they deflect and state that they do not give phone numbers for corporate, as it is not their job or required of them. Was told to call another store to obtain Corporate Complaint Number. When calling the other local store, customers are advised that this information can be obtained from Google, but then gave the information. Funny how it can all just be given to the customer without unnecessary comments. Store inventory is slim to none and the available items are severely overpriced and they price gouge. They lowball you on games and consoles that you want to trade in for store credit. The store associates are never really doing anything for them to treat their customers the way they do. A corporate complaint has been filed and I was advised that I will receive a follow up call to review all necessary actions that GameStop is to take. Consumer Discretion is...

This occurred on 01-09-2021 at about 6:30 PM. I called the store about trading in games (I live an hour away) and I was told that trading games is acceptable and the phone call ended at that. When I arrived, the middle aged man working the store rang up my games and asked for an id (which wasn't a problem because I have my temporary and with the pandemic I was under the impression that though it was expired that this would be acceptable) but upon handing him my id I received immediate attitude in front of my wife and two younger siblings as he told me "I should have known I couldn't use it if it is expired" when on the phone having my id at all was not even mentioned nor that my state license wouldn't be accepted either. I asked if there was anything I could do and questioned if a picture of my wife's id would be okay to use and he said that would be fine. After going through the trouble of getting the picture of my wifes drivers license the employee proceeded to laugh at us and claim he never said anything of the sort where he then turned around, left us at the counter as he said to have a nice day. I was kind and understanding about the situation but I did not expect to drive an hour away after calling about videogame trade ins to be met with such disrespect and attitude as I and my family received tonight. I will not be...

Hi, we bought an Xbox on December 12th and received it January 24th. We had issues the entire time trying to recieve the Xbox and trying to get help through customer service and also emailed GameStop multiple times with no feedback or help. When we did receive the Xbox, it was thrown in a box with paper, it did not work and the controller constantly disconnected from the console. We went into the GameStop in Springfield, IL on Dirksen and they were also no help. They said the computers were down for all the GameStop stores. I asked if we could exchange the console for a different one and they said there was none. So we got back in the car and went to the GameStop store on Veterans parkway. We walked in and asked if the computers were down and they said no, they haven't had any issues with their computers all day. In saying that, the manager at the Dirksen store lied straight to our faces. The two gentlemen that worked at the Veterans store figured out what we needed to do and helped return the defective Xbox.

I have been a member of GameStop for many years and this was very disappointing with having all these issues happen and no one cared to help us out. After 15 years of using GameStop, we will no longer be returning....