World of Powersports - Springfield, Inc — Local services in Springfield

So my wife and I bought a brand new SSR 170 UTV for our son. He loved it. 5 days after buying it, it started stalling out while he was driving it. My wife called the person we bought it from, told him, and told my wife that someone would be contacting her to have it picked up and looked at. 2 weeks later, nobody had called. So I used my break time at work to call, and talk to someone in service. Told them what was going on etc, and that my wife had called 2 weeks prior and nobody called back. They told me that the driver would be calling me shortly to schedule picking it up. 3 DAYS LATER STILL NO PHONE CALL! we are now 2 and a half weeks AFTER the first call about the issues. I call again on my work break, and ask to talk to the salesman we bought it from. Told him what was going on, he said he remembers my wife calling. Then why wasn't anything done then!?!?!? He goes back to service, and they tell him they have no record of me calling 3 days prior. Excuse me????? I have the phone records to prove it! The salesman tells me they will be picking it up that day, and for my wife to expect a call. Of course, yet again nobody calls. So the very next day, which is a Saturday, I call and talk to the salesman. I told him yet again nobody called and I'm tired of the run around, and that I didn't spend almost 5k and buy an extra warranty to not get the service you're supposed to get. So I gave my ultimatum, because by this time I'm fed up with the run around etc. I told him either it gets picked up THAT day by noon, and that I will not be charged for mileage to pick up etc, fix the issues it's been having since day 5 of owning it, and the break in oil change done for free, or I would be taking the next day they were open off of work, bring it to them, charge them $2.50 a mile for delivery and fuel, plus charge them my days wages for having to take the day off of work, and then they keep the UTV, and erase all financing like it was never purchased. Well low and behold he gets back on the phone and he himself is now on the way to get it. This is absurd that I have to go to these lengths to get something fixed and done, after having it less than 3 weeks, and threaten the business to actually get something done because they don't want to uphold their end of the bargain when it comes to service etc, or call people back when there's issues.

Well update, here it is now 3 months later. They never fixed anything! After a month of no phone calls I told them to give me my money back. They said they would sell it for me and get my money back. A month later it still wasn't even posted online for sale, nor was it ever even on the sales floor! Mind you I signed a consignment contract for them to sell it. So they didn't honor THAT contract either! So I went in there personally md gave the GM Jason a piece of my mind. Still never got it back. I finally called and had to threaten them with a lawyer to get it back etc. When they did bring it back, it shows all they did was change the spark plug, even after it would just totally die in the middle of driving it. Also part of the deal was the break in oil change and fix the broken buckles. Well surprise surprise, the oil change wasn't done and the broken buckles were not fixed. I am taking my business elsewhere, and I will be sending them the bill for the oil change and broken buckles they were supposed to fix, as part of the previous deal. Pathetic. All they do is give you the typical salesman run around, especially...

I bought a motorcycle there in 2016, online, with a 4 yr extended warranty, and had it shipped to me in Los Angeles. The Honda Africa Twin was new and in limited supply because of an earthquake in Kunamoto Japan where they are assembled. I'd called every Honda dealer in South and Central California, Phoenix, and Las Vegas. Nobody had a red DCT in stock, so I cast the net wider.

11 months later that bike was written off in a crash. Once everything was settled I bought another bike, from a different dealer, remembered I had bought an extended warranty & the insurance adjustor said I should contact the dealer for compensation on that warranty. I did so. The person at the dealership said to fax in the total loss report and it would all get sorted, all I needed to do was include the VIN number. So i emailed the insurance adjustor and they faxed it in. Then crickets.

I was busy so I kinda forgot about it, then sent an email a few months later saying "hey , where's my money?" and they acted like they didn't know me. After several emails and several weeks, with no action i left a bad review on Yelp. Suddenly, they were interested. Jason Comer, a manager there, promised to get to the bottom of it, then fix it. And then ... he didn't. I gave him a timeline, sent copies of the documents, they sent a check for the wrong amount.

The check they sent represented about half what I should have got back. I called and emailed him several times about it but he acted like our previous correspondence on the matter didn't exist, even though if you scrolled to the bottom of the email it was all there. They cheated me out of my warranty refund by pretending the warranty was only voided when I left the bad review, when they first got back to me. The warranty was first voided when the crash wrecked the bike. That would have been the proper end date. However, it took me a few months to get back to them with the total loss report, and the date the email was sent to me saying "I just faxed it" is the proper date they should have ended it and refunded me. That's when they received the total loss report the first time. Nope. I called and emailed to no effect over a couple of weeks.

After I wrote the bad review, many months later, when he reached out to me, that's the date they used as the end date, as the date I initiated the cancellation. A full year later. I don't expect to get a refund from any time they weren't aware that the bike they warranteed was written off. It would be nice, but that's not how things work. I DO expect that the day they got the fax to be honored as the day I requested the cancellation.

Don't do business with them. Save your money and reward better organisations. They are amoral.

I should note. I've bought two more of the same bike since then, I loved the bike.

Purchased bike, Honda Africa Twin. July 2016. Got it in August. Bike written off. July 2017. Called and informed them December 2017 Total Loss Report faxed January 26 2018.

I'm giving 2 stars simply because I got the bike I've been searching for here. the experience on the other hand, left a lot to be desired. I won't drop any names on this review. It all started when a search for this particular bike, led me to world of powersports. researching the company via google reviews, noticed a trend that I was also dealing with. the sales guy would say he will call you right back after putting some numbers together, and never really ever getting the call back. I am from out of state, and was willing to travel to get this bike. the sales guy never got back to me, EVER, even after stating he would call me right back. I felt like I was doing all the work. So reading the reviews, I noticed the manager would respond to some of the negative ones with his cell #, so I decided to call him directly to get info I was looking for before I decided to travel over 5 hours to pick up this motorcycle. Well calling manager directly offered little to no improvements of my initial complaint, but I will say he actually called me back. I'm not really sure that the sales guy knew what he had in this motorcycle. In my conversations with him, he said everything was stock on the bike, upon arrival, I noticed a couple aftermarket pieces, not a deal-breaker, but would have been nice to know since I did ask. When I 1st laid my eyes on the bike, I was stunned at how absolutely filthy the bike was. I had been in contact with them for over a month, they knew I was traveling from out of state and when I was coming, and the bike's physical appearance upon my arrival was shocking to say the least. Bug guts, and covered with a thick film of dust. Never have I ever bought a vehicle from a dealership, new or used, NEVER have they been in the condition this bike was in. If you are like me, and customer service will go a long way towards repeat business, then look elsewhere. I can safely say that I will never return to this facility. Maybe I was treated this way because I was out of state and they knew they would never have to deal with me again, I don't know. Either way, the experience must be shared here and hopefully will help you if you are to ever consider purchasing from world of powersports in springfield IL. I will never return. *update Called the manager and he owned up to the responsibility of some of the issues I had and apologized, I can appreciate that. Also, I've only owned the bike for a few months now and i gotta say, I love the bike the more I ride it. I'll give another star and admit, I may do business with them again for...