Sky Zone Trampoline Park — Local services in Springfield

On March 8th of this year, we visited Sky Zone with my son. He wasn’t messing around or being reckless — he simply wanted to jump on the trampoline. My son has been diagnosed with autism. He finds joy when he’s around other children, playing and listening to music. We always try to bring him to places with other kids — it helps him develop and socialize.

That day, there were many kids at the park, so we thought it was a good opportunity for him. He started jumping near the other children and playing. After a few minutes, he moved slightly farther — to another trampoline with more people. Just 30 seconds later, I saw that he had fallen and was sitting, crying. From a distance, I could see that something was wrong — his arms were hanging down and his legs were bent in a strange way. He was holding onto them in pain. I ran toward him, shocked and confused, not understanding what had happened.

Next to him stood a man who was just saying, “Come on, get up,” but wasn’t actually helping — he simply stood there and talked.

I don’t speak English very well. Another man came over and explained that my son had fallen. I picked my son up and immediately realized that he likely had a broken leg. I asked an employee to call an ambulance immediately. You won’t believe it — I asked once, and he just looked at me and didn’t call. Only after I asked the seventh time and went to the administrator did they finally call 911. The ambulance arrived faster than they made the decision to dial the number.

Out of all the staff, only one woman helped us — she gave me a wet towel to wipe his sweat and tears. The man who had been standing next to my son didn’t apologize, didn’t show any sympathy, and not a single staff member said anything. They acted as if nothing had happened. I was in complete shock.

I asked the staff to review the security footage because I had a strong feeling someone had landed on my son. After he was taken to the hospital, I came back and asked again. That’s when they admitted: yes, an adult had jumped and landed on my son. But instead of taking responsibility, they said my son had supposedly “entered another person’s jumping space,” so they blamed him — a little boy with autism who was just trying to enjoy his time.

The result? My son suffered two fractures — two broken bones in his leg. The adult who jumped on him? Nothing happened. They didn’t even tell me who it was. The company told us we couldn’t sue because I signed something when we purchased the membership. I assumed it was just a regular payment form, but apparently, it included a liability waiver.

But let me ask you: what matters more — a child’s life and health, or a signature? Since that day, my son has become afraid of all children. Even if a local child walks by peacefully, he gets scared. He’s no longer confident, no longer joyful — now, he lives in fear. This incident caused not only physical injury but deep psychological trauma too.

And for Sky Zone, sadly, money seems to matter more than the safety and well-being...

I am extremely disappointed with our recent experience hosting a birthday party at Sky Zone. We spent over $1,000 for a party with 26 kids, and it was far from what we expected.

From the start, it was clear that the facility was inadequately staffed, with only teenagers managing the entire event. There were no adults present, leading to numerous issues that were not addressed. Teenagers were behaving inappropriately—bullying younger children, engaging in explicit behavior outside, and even using drugs in and around the facility. The bathrooms were unclean, with vomit left unattended.

Regarding the party itself, our group didn’t even have access to a room for the entire duration. We had to repeatedly ask for drinks and food, and the pizza was served after the party ended. The check-in process was chaotic, taking nearly an hour despite completing waivers in advance. The room was overcrowded, adding to the overall stress of the event.

The glow shirts were also a problem, with incorrect sizes available—no small pinks for girls and no medium yellows for boys—leaving many children disappointed. The staff lacked coordination and often disappeared for extended periods, leaving us without assistance. There was no manager on-site to address our concerns, and the employees were dismissive and unhelpful. Additionally, I was charged a 3% fee for the party, which I was unaware of beforehand. An itemized receipt was not provided, making it difficult to verify charges for attendees.

Overall, our experience was incredibly frustrating and disappointing. The lack of supervision and disregard for safety created an unsafe and uncomfortable environment for children. Given the circumstances, I believe a refund or partial compensation is warranted. I cannot, in good conscience, recommend this location to anyone and hope significant improvements are made...

I have the elite+ membership, which equals out to me shelling out about $100+ a month here. Theres different rules depending on who's working, so you never know what's allowed. I recommend jumping straight up and down on one trampoline while staring at your child doing the same on a different trampoline so as to avoid any confusion. I've been kicked out early multiple times due to "it not being busy enough" just to watch the entire crew make the new employee clean while the rest of the 16 year old employees take over the trampolines jumping around having fun after they kicked out paying customers. I've seen them make a decision to close down early (by their own admission) based on how busy they are 3 hours before close (before most adults are even off work) just to see them get busy and start turning people down because they already made the decision 3 hours ago. In my humble opinion, if you have made the decision to close, then even ONE monthly subscriber walks in, you stay open for them. Especially since your last two hours are the only time I don't work outside my schedule. Imagine paying over 100 a month and whether or not your kid can jump is based on whether or not OTHER PEOPLE show up in time for them to make the decision to stay open.

Needless to say, after a few times of this happening and the manager not hearing me, we cancelled. Might be decent for you if you don't work a 9-5, hence the two stars. Clearly not all about me but this is my...