Morgan Ford Massage & Spa — Local services in St. Louis

April BIRTHDAY :) Spa Day!!

I was searching for a Massage & Facial deal on Groupon to go on my bday...I saw plenty of spa deals and felt Morgan Ford would be the best opt based on the reviews I read. I called Tower Grove location and got Sandy, I believe that was her name...possibly Sharon. I told her what I was interested in (massage and facial) explaining the Groupon and my selected date. She said that the massage would need to be booked separately from the facial, and basically that date was not available for both. I then went online and saw availability for the Soulard locale. I rang a diff number and got the same person “S”. We recognized voices, I told her I was trying to reach someone at the Soulard location. She ended up being the main person to book appts for all 3 locales. I asked why she didn’t tell me that Soulard had availability on my bday? She said, “You didn’t ask”!! First off, you should offer to look for availability in your other locations.. you ARE the business who needs consumers. Also, Expressing that it was for my bday and I just wanted to enjoy my day to the fullest... that could’ve mattered to you a bit more to take an extra step and look in a computer, like I did. That’s just good customer service!

We proceeded, the appt was set, I arrived on time. The reason why I’m giving a 2-star rating vs a 1-star rating is because Kelly was AMAZING! I hadn’t gotten a massage in forever. I usually end up leaving in more pain, so I took a chance on this one. Kelly and I had great conversation, she was knowledgeable abt the use of natural oils, pressure points, and she paid attention to the amt of pressure applied. I left with a feeling...what she called “massage drunk”! Lol For someone that experiences some form of pain, chronic to non-chronic, everyday, this was bliss!! I have Crohn’s disease, and either my joints hurt, or I’m so tense from reacting to abdominal pain, I never really relax. I finally relaxed and it felt so good! So yeah, BOTH stars are for her! Thanks Kelly :)

The reason for no other stars...the lack of good customer service continued. I realized the massage took longer than I thought and had 15 mins to get to another appt. Facial wasn’t done. I agreed to reschedule because I thought it was included. Plus I wanted that facial. The conflict came when I found it the price. The facial wasn’t included. S then said something like, she didn’t know if she could change it. I booked the girl’s time, where it could’ve been assigned to another customer. I was taken back because it was clearly a misunderstanding, I wasn’t at fault, and why would you try to blame me as if I didn’t ask questions when I booked the appt just to be sure we were talking abt the same thing. Good job at valuing me as a customer. To try to charge me for a facial I’m not getting, come on now!! Then they proceeded to take the service off which took at least 10 long mins. Ridiculous! I was late for my next appt. Luckily all of this was followed by great customer service.

I was going to have my friend and I come back for facials until that ending happened. They were too rude. Morgan Ford Spa please realize that you never know the impact you will have on someone’s day, week, or Life! I don’t get the opt to feel relaxed all the time, a good portion of people on this earth probably don’t experience true relaxation. You’re a SPA for a reason! Treat people better, understand that misunderstandings happen! Good luck

Kelly I will see you again :) Thanks All...

I'm not necessarily saying don't come here, but I am saying I do not recommend Sejla.

I booked a 2 hour massage for my birthday. I had some injuries while in the Navy that I have some lingering pain from, and some tightness with it. I booked 2 hours with the idea of being able to have my problem areas addressed while also having the time to just relax and enjoy the massage, as like a birthday gift to me.

When brought to the room, I was asked what I wanted, which I explained the above, and specified the areas verbally and pointed to the injured areas (left shoulder, left knee). I also said I have general office tightness (neck, lower-mid back). Sejla starts with my right leg. I don't know how long she worked on my right leg, but she maybe spent 1/5th of that amount of time on my left leg (the leg I injured). Same thing happened with my shoulders and back, so much more time was spent on my right side, even though I specified my problem areas on my left side beforehand, and indirectly reminded her of when she was working on my right leg.

As for relaxing and enjoying? Nope. Most of the massage was a few minutes with her hands on me, then she would stop and get up to do.... something? I don't know exactly what was going on, but every time she'd be massaging me long enough for me to sink in to relaxing, she'd stop and do whatever she was doing. I think a couple times she washed her hands? I bathe pretty well, and did so right before I left the house for the appointment. Maybe that's me being self-conscious? I don't think she was heating oils because the oil wasn't particularly warm, I'd say room temp at best. I spent most of my massage trying to figure out what she was doing every few minutes when she'd get up and walk away.

Sejla is extremely nice. But, as nice as she is, I was just unsatisfied with my experience. I'm giving two stars for her niceness, and not to penalize the business as a whole too badly. If I could give 2.5 stars to rate the massage half of my body got, I'd have done so for the laugh, but that’s not an option.

Like it says above, I'm not saying don't come here. The vibe is nice and the people I interacted with are friendly. Just... try...

I've been going to the various Morgan Ford Massage & Spa locations for about a year off and on as I'm pretty close to them all. My absolute favorite location for taking my mom or having a girls day is the one in Tower Grove as it just has the perfect ambience for those such occasions. It's so pretty and serene, and there are more offerings usually available. Webster Groves is new, so it's still finding its vibe, but it's nice to have a secondary place for a massage (the others can be booked and busy) and I got a facial there I loved (from I believe Maria) and she was so funny, relatable, and educational. I want to go back and see her soon - she really was my favorite person I've gotten a facial from. However, I usually go to Soulard for my regular massages as the vibe there really fits into my post-work, laid-back, chill desires and Leon at Soulard has been just a gem these past four months or so. He does this amazing deep stretching massage that's really helped to open up my hips and release tension throughout my head and shoulders. I've really been feeling like a new person telling everyone I know about it. We chat, by my choice, and he's great to talk to. If I have any extra issues, which I often do, and I want additional focus on like my head, shoulders, or neck, he always easily adjusts his massage to accommodate my desires. I've also gotten injured, and when asking him to baby certain spots, he's always been gentle and tender-handed. He listens so attentively to what I need/want in a massage, literally my favorite massage therapist, I would follow him anywhere. Morgan Ford seems to have a great team all around and I love hopping around and trying the different locations, so I recommend you do too and find your people to help you feel your best - Leon and...