Tuckers Place — Restaurant in St. Louis

I visited Tucker’s on South 12th St this past Friday with my family. I’m from out of town and my aunt wanted us to try a restaurant that she knows to have great food and usually equally great service. This was unequivocally one of the worst restaurant experiences all of us have had. We don’t even remember our waitress’ name because we barely saw her and when we did see her, she was being rude. The waitress took our orders, then 15-20 minutes later came out with questions about the order, which was confusing so long after we thought the order had been placed. My boyfriend went to surprise everyone and secretly pay for the order, at which point he noticed that his order was incorrect. He respectfully told the bartender about the mistake and the bartender notified the manager. The manager had the server come out and instead of attempting to rectify the situation, she was argumentative and defensive, showing him what she wrote in her notepad. He was so baffled by her reaction that he was just going to accept the mistake and move on, but when he was telling the table about what happened, the waitress overheard from another table and came over yelling that was would just correct it and stormed off. She started bringing our food out another 40-45 minutes later and the first thing that came out of her mouth was, “Can you move your phone?!” My phone was on the table and I had no clue that she was walking over, and I was startled to not only be approached, but to have been approached to rudely. After the food was out, my aunt asked to speak with a manager and the waitress’ response was, “she’s currently upstairs dealing with something else, she’ll be down when she’s done.” Then moments later, my boyfriend went over to get my aunt’s wine, which had never come out, and he overheard the manager speaking with the waitress saying, “Oh, so they just want to complain,” as though we didn’t have a valid reason to be upset with the service we were receiving. When the manager came out, she was equally rude and clearly wasn’t looking to do anything to resolve the problem. One of my aunt’s requests was to at least have the waitress come out and apologize, and the manager said she would do that and be right back. The manager never came back out, nor did the waitress. When we grew tired of waiting, we asked what was keeping the waitress and were told that she had left for the day. Then, upon looking at the receipt as we were preparing to leave, we noticed we were overcharged and that there was at least one extra item that shouldn’t have been. We again asked to see the manager to at least be refunded for that item and she refused to come out. Overall, it was an extremely dissatisfying experience and something needs to be done, starting with a refund for...

RESPONSE TO: When your party arrived, I told the gentleman that came in that we did not “have a room for 25 people” as he asked for, because there were other customers already sitting in all the dining rooms. At 4:00 we were already almost full. I even referred to other local places with banquet rooms to be helpful, because I knew it would be a very long time before I could set a room up for that many people. We don’t have a space inside for a walk in party of 25 on a Saturday. I assumed your party had left at that point. We did not establish that you were on a wait list. We did not even take a name for your party. But, less than 20 minutes later, when your group returned and said you would be willing to sit at separate tables outside on the patio, we set it up to accommodate you immediately. We set your party up with several servers to take care of you. I apologize for any inconvenience or shortcoming you might perceive after this but we are not set up to have walk in parties of 25 on Saturday evenings, and we did our very best to accommodate your party the very best that we could. I thank you for considering us as a place for your event, but unfortunately we do not have an event space, and places equipped to do such parties usually take reservations, which we do not, and did not today.

Thank you for reiterating that you all do not take reservations. If your place of business could not accommodate a large party, that should be stated from all staff members and very clear when coming in. I would also like to reiterate I spoke to an older lady on the phone( again, days in advance) that stated Saturday at 4 would be great because that is normally your slow time. Please note, we also told her the amount just as we told you. Per your host, this is a typical problem you all have with your seating and the “first manager on duty” “you” left without saying a word to anyone which is also “typical” (not my words). I would also appreciate it if you could also address the other concerns I have regarding your place of business. Such as Food, Service, Professionalism and we were treated? To have cheese sticks come out 15-20 minutes later AFTER our “large party” food is ridiculous. I also did not notice anywhere a sign that stated you all do no have high chairs or kids menus. That would also be helpful to know. Thank you so much for your time tonight. Hope to hear...

Let me first start off by saying I rarely feel compelled to write a review about anything Good or Bad, I figured it's all apart of the experience of dinning out. I typically take things as a learning lesson and keep it pushing but for me to actually write this it has to be THAT BAD. I would absolutely give negative stars if it was allowed. This is by far the worst dinning experience I ever had visiting the City of St. Louis. I am convinced most of the reviews that give anything higher than 1 star are actually friends and family of this horrible establishment. I have never in my life been so revolted by a restaurant that I didnt finish any part of my meal even the Soda was flat!!! EVERY single thing was overcooked and/or under seasoned, it's quite remarkable when you think of it to be honest. A so called restaurant that can mess up the simplest thing from a house salad to a main entrée should be studied. Think of High School cafeteria style dining but worse. This haphazard dungeon of a place should not be serving food of any sort. I did address my concerns with the manager on duty and his hollow and dismissive attitude was par for the course and I shouldn't have expected anything more. His attitude let me know right then and there he gets several complaints and is used to being argumentative about their disgusting food. I basically donated money to this restaurant maybe it can be put towards actual culinary classes for the cooks in the back. I promptly paid my bill and left after the manager had the nerve to ask if I wanted to go containers, I wouldn't feed that slop to a dog. I will never step foot in any restaurant with the name Tuckers. This Cheers wanna be establishment can kick...