Ross Dress for Less — Local services in Stafford

ROSS 12750 Fountain Lake Cir, Stafford, TX 77477

Today almost turned into a tragic day for me as I nearly lost my 9-year-old Boston Terrier, Woody, whom I see as a son. I was shopping at Ross for about 35 to 45 minutes, while Woody waited in my truck with the engine running and the AC on. Upon my return, I was horrified to find Woody overheating and going into shock because the AC had malfunctioned, causing the interior to reach nearly 100 degrees.

I quickly grabbed Woody and rushed back inside Ross to cool him down and get some water. Woody was struggling to breathe and his panting was erratic; he could barely stand, and his drool had turned into slime. I tried to keep him hydrated by giving him water and pouring it on him. Some customers noticed the severity of Woody's condition, which added to the urgency.

I soon ran out of water and asked the asset protection worker at the entrance if she could fetch another bottle. She immediately went to get one, while I placed Woody on the cooler floor. As she returned with the water, she paused to speak with another employee, who I assumed was the manager. The manager and another Ross worker, who was a cashier, followed her.

Despite Woody’s dire condition, the manager's focus was on the water on the floor. She stated, "We don't have a janitor to clean this up, and you will have to pay for the waters before you leave." Agitated, I asked the cashier for a towel and assured the manager that I would pay for the water. Frustrated, I confronted her saying, "What if this was your child?" The cashier said something to the manager in Spanish, and the manager walked away.

The compassionate cashier brought me a towel to contain the water around Woody while I continued to cool him. After about 30 minutes, Woody began to recover, and we were able to leave.

I want to express my gratitude to the Ross employees—the cashier and the asset protection worker—along with the supportive customers who helped save Woody’s life. However, I am deeply disappointed in the manager, who lacked empathy and prioritized potential cleanup and payment over an urgent medical situation. Ross should consider sensitivity training for their management.

While this experience could have left an entirely bad taste, the compassionate actions of the two kind employees are...

I have to admit that I no longer visited Ross Dress for Less very often. I found the stores in my area (literally all of them) to be run down, grimy, messy, and very unorganized with merchandise falling offf hangers and laying on the floor, and trolleys or baskets full of random stuff abandoned in isles. I also found most of the clothing to be in the state of a lower level resale shop, much of it torn, ripped out seams and stains. There was very minimal inventory and vast areas of empty shelves. I didn't go back for nearly a year.

I happened to need some olive oil and avocado oil I like, that I had found in Ross before. I bit the bullet and went in. Wonders never cease. This Ross was CLEAN. It had been organized and was full of merchandise. I beelined it straight to the kitchen and food area. Jackpot!! I found numerous offerings of oils, pastas, vegan selections, teas, and spices. The packages were new, clean, and sealed. They were no longer dirty, stained, out of date, or opened. Then, out of the corner of my eye I SEE it. A stunning, shiny, beautiful 3 ply stainless "Made In" braising pan. Yes, it was my lucky day. $39 and I am a happy, happy cook. What a steal. Then I found awesome name brand art markers, increbile, authentic, blue doc martens and really cute Tommy Hillfiger t-shirt dresses for my niece. Thete were lovely Anne Klein dressy shirts, and some cool barrel legged blue jeans, heavy duty garden gloves, and a new Contigo travel coffee mug (because my old one is so banged up and not hot pink). I totally will be visiting Ross Dress for Less again once I recover from my $160.00 spending spree. I have to pick up an overtime day. But I really love the braising pan. Sorry, I didn't think to take photos of my happy...

Omgoodness, where should I start!! If I can give them no star, I would. They had a lot of glassware that was broken, therefore I open the box which was already opened. Just wanted to make sure it wasn't broken before buying it. One of the employees there told us we can't do that. We said "we just want to make sure it's not broken, like all the others one". She told us if you shake it and hear noise than don't buy it. Now I know why all the others were broken and still on the shelves .. anyways, my husband that's holding a 1 year old sat down for a bit while waiting for us to shake the boxes to make sure it's not broken. She told us to move out of the way (which we weren't ) and told my husband to get off the furniture, it not for him to sit on it. Told him to get off and get out of the way of other customers. I understand it might be their policy, but at least say it in a professional way.. we are not animals, but a human being. . We weren't there to start anything. We just wanted to buy things. She shouted at us and basically told us to get up and get out! So we did!! We left and will...