Serious 4 x FAIL IN A ROW?! Each time I was pretty passive as to whatever reason(s) MAY have existed behind the curtains to have cause such a horrible experience each time but this last one takes the cake! The wife and I decided to gamble a/another pleasant evening by giving Hooters Stafford a wildcard chance to redeem itself from what I and SO MANY OTHER COMMENTERS in this thread SAY about their dining experience at this location. HOLY SWEET MOTHER OF WHATEVER EXISTS BEYOND THIS REALM HERE ON EARTH this place is TERRIBLE. We entered what I believed had to have been shift change, for us have had to wait so long to be sat. Then we were re-stood and moved to another section. Our order was taken fine enough but only my wife received her Margarita in return. I did NOT receive the Large Beer and 2 Tequila shots I had ordered along with my spouse. We settled that issue, after a "new hire" apology from her "trainer," which we accepted and patiently waited. We completed 2 more rounds of drinks and noticed other newer guests receiving their food and others near completion of theirs while we still had not received our food (simple wings order w/o adjustments). Again we asked about THIS issue and were met with surprised eyes, having obviously forgotten to place the order. After a run to the kitchen we were informed 4-5 MORE minutes. I head 45min due to the (now) gentleman's dialect and was FURIOUS. I calmed down a few seconds later after the correction but I was fed up at this point and just wanted to leave. We payed our alcohol tab because we understand T. A. B. C. regulations but were now in jeopardy because we had to leave and drive to another establishment with drinks in our system AND ZERO FOOD to substantiate the alcohol. Think about the lawsuit that exists there, Hmm? Get it together b/c I'm never going to return to that location or maybe any other for that matter simply b/c of the bad taste I now have in my mouth in relation to the mention of "Hooters Sports Bar & Grill". I now and will hence fourth promt any person I talk to toward the direction of Twin Peaks, Chula's, Bikinis or ANY OTHER scantily clad based food service businesses that are in direct competition with...
Read moreLet me start off by saying, we may have just gone in on a bad night, we all have them.....but holy cow! This was pretty bad. We waited 20 minutes for our drink order to be taken (knowing how long it took we went ahead and requested a pitcher), then we were brave enough to order when the drinks arrived, we order fried pickles (these were offered to EVERY table around us before they made it to us) and even then we were dumb enough to order a sampler appetizer for our main course......after waiting 45 minutes (out of drinks by now) for our sampler to get there the food was lamp warm and not even tossed in the sauce, so we flag our waitress down who holds up a single finger requesting us to wait, so we do.....for another 15 minutes.....after this she comes over (our food now cold) and we explain the situation.....she then says OH, the red stuff on the bottom is your sauce, they just didn't toss them while pointing her fingers to our food (obviously she does not think we are this dumb, she does) after this she says but I can ask them to toss them again if you would like (again after this long our food is cold). We politely asked that she remove them from our table and bring us our ticket. I have to say this type of service, even on busy night should be unacceptable. I am deeply disappointed in you Hooters, and probably will not be returning to this...
Read moreVisited on July 3rd in a party of 4. Ordered an appetizer of buffalo shrimp and a friend ordered a michelada. Our server let us know that she thought they were "nasty". When our shrimp arrived, she brought no plates and did not bring the ranch we had ordered to go with it. About this time, we noticed an advertisement on their CCTV about all you can eat wings from July 2 through July 4. Our server asked several other servers who, then, stood by our booth so we could prove what we had seen. When it finally rolled back around, the fine print indicated it was only at participating locations and this location was not participating. After asking for our ranch, straws and plates (which were wet when she brought them) she brings the michelada in A BOTTLE. Foaming out the neck and all over the table. At this point, I asked for the check. At no point did our server ask the manager to speak with us concerning the false advertisement. On our way out, we did speak to the manager to Express our issue. She promptly interjected that her location was not participating, rather than hearing us out or apologizing for the mix up, which CLEARLY none of the servers were even aware of. At this point she offered to comp us 1 order of 10 wings for a party of 4. With so many locations, we simply went to a different Hooters that was participating in the...
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