Value City Furniture — Local services in Stickney Township

The worst experience ever. Delivery service is more than bad and they sent damaged furniture and the manager over there whose name is Fullen or something like that she is very rude and mean and shouldn't be a store manager at all. The delivery people are liars and rude they get mad for doing their job and they don't install the furniture in the right way. I bought a mandarin bed and I had to wait an entire week for delivery and when finally was home it was very damaged with a lot of rips so I went to the store to talk to the manager to help exchange the bed but she was very rude and the only option she gave me was to sent the technician in one more week to fix it. If I'm paying for something new why should they fix it instead of giving me a new one?! So I talked with another real store manager whose name is Ash and he apologized about what happened and he told me that he will exchange the bed for a new one, but first the technician had to come because it's the procedure. And after another week the technician came but I didn't let him to fix my bed because i want it a new bed that was worth the money that I paid for, so I had to wait for another week to receive the bed and they call me the day before to confirm the time of the delivery but the next day they called me and changed again the time of the delivery. When they bring the bed inside my apartment it was damaged again but less than before and they didn't installed it in the right way. The service of the delivery guys was also really bad because they give me some bad attitude but I was tired of them so I didn't return it again. I don't recommend this value city furniture and I wouldn't give them not even half star, and I forgot to mentioned about Angie from the customers service that she was very rude with me by the phone and she refused to help me to get some information about...

Warning!!! People please be aware of this place! My husband purchased here and when we paid the lady asked us to pass the card reader again because it didn’t went through. Two days later his bank account reflected that they charged him twice! My husband upset canceled the merchandise since they said it was not true. We showed them the doble charge on the bank account app and there was no way they accepted they charged him twice! He asked a complete refund but they only sent one refund and cancel the merchandise. They said ok but after a few days Only one of the two payments refund was reflected! They asked him to talk to the bank, the bank went to an investigation and contacted valued city! Value city told the bank we did make the purchase and that we had the merchandise even when we already canceled the purchase and did not pick up the merchandise. We contacted value city again and told us the payment never went through bout it did. How took the mamey? We’re was it sent on the first time he passed the card, we don’t know but we have doble charged. They only returned one y we lost almost $700. The bank closed the case because of what value city told them because they did not admitted they charged doble! And that we made the purchase! It was such a headache that my husband gave up! He doesn’t have the time to fight to get his money back but please people don’t go this place or be very careful when they charge your card. Don’t ever let them pass your card twice please! I still don’t know why they did it but some one is keeping that. Second time bad experience at this place. I won’t...

I am writing to express my extreme dissatisfaction with my recent experience at the Value City Furniture store in Burbank. My wife and I visited the store with the intention of purchasing a new sofa and loveseat, but our experience was severely hampered by the unprofessional and unhelpful behavior of a salesperson named Elliot.

Elliot's demeanor was immediately off-putting, and he seemed disinterested in assisting us. His communication style was aggressive and confrontational, and he frequently spoke over us, preventing us from expressing our needs clearly.

When we inquired about the delivery process, Elliot informed us that the furniture would arrive in a box and that the delivery drivers would not remove it from the packaging. This was a significant issue for us, as our home has small doorways that would require the furniture to be disassembled for delivery. We attempted to explain that this was a standard practice in the furniture industry, as delivery drivers typically assist with such tasks. However, Elliot was dismissive and insisted that he could not guarantee that the delivery drivers would remove the furniture from the boxes or the legs.

Due to Elliot's unprofessional behavior, we decided to leave the store and purchase our furniture from Ashley Furniture, where we received excellent customer service. I strongly advise others to avoid interacting with Elliot if you visit this Value...