Furniture Showcase — Local services in Stillwater

I want to give more stars, I really do. Large selection, friendly staff, friendly crew to set up. However, I purchased over $6000 in furniture from them and most of it held well, but let's be honest, some of the stuff is cheaply made for the price.

Biggest complaint I have is my bedroom set. I have 2 night stands which seem to be good for the most part but are made of the same material as the later mentioned items so I'm sure it will fail eventually. My footboard seems very weak, I've accidentally put a little weight from standing at the footboard and it sounded like it was going to snap.

I have a large dresser that was part of the set, no issues or real complaints with it at this time.

I also have 2 tall single row dressers which I have the picture of and the drawers on them do not fit in the slides on the unit, they are too small, the drawers are the correct size but the hardware is way off. To the point where if you apply the slightest pressure to them, the fall right out of the track as you can see in the photo, both units do it and it's extremely frustrating as you can't really do anything with them because they fall out so easy. For the prices of the items, it's very cheap quality. Something like this can get purchased at Walmart for far less and actually work properly out of the box after assembled.

I may have been able to remedy the situation but they were purchased almost 2 years ago however these units were barely used after purchase and only begun being utilized over the last few months. The drawers did slip when we received them but thought maybe they were just in incorrectly and again, we barely used them so it got forgotten over time.

The review given is not exactly of the business because if the review was for the store itself, I'd give it at least 4 stars. But for the prices of the pieces and this poor of quality, that's where the 2 stars comes into play. Buy cheap get cheap, but why buy more expensive pieces if it's the same quality as the...

It is always a concern of our family to keep our business local. So, we decided to purchase furniture here. We had ordered a couch and ottoman. The couch arrived earlier than expected which was nice, but no ottoman . Spoke with a store rep, to find out that the ottoman was damanged and reordered. This would have been fine , but was never communciated to us. Upon returning samples to the store, I inquired about the ottoman, to Randy. She stated that she had left a message on my phone stating that the ottoman was reordered the day the couch was delivered. Could not find such message . I kindly stated , that considering that we are paying for the ottoman, we would really like to have it. I believe that Randy is a store manager, or owner, so should be well educated on custormer service. As she walked quickly in front of me she stated " Well, we could have delivered it to you with a hole in it, didnt figure you would like it that way." This was so disrespectfull, to a customer who has spent 1000's of dollars in the store. Since this experience we will no longer be doing business at a place that feels it is exceptable to speak to a customer in this tone. Due to the lack of furniture stores in Stillwater, we will now choose to go out of town to do business, which is not what we intended. The ottoman was delivered to me yesterday , no follow up call from Randy was recieved, this is such poor customer service. I understand that some things are out of our control, but customer service is not...

I had reached out the Furniture Showcase a couple of weeks ago. My daughter was moving to Stillwater to go to OSU and was getting a new apartment and I need a full sized mattress and one that could be delivered. They helped me narrow my choices down to a couple of beds and I sent my daughter up there to pick between her options. She purchased the mattress and left. The mattress had been delivered to her apartment before we made it to town on Saturday August 8th. When I put her new bed together we realized the mattress was the wrong size. I immediately called the store and to my surprise - they offered to send the truck over to pick up the wrong mattresses (queen sized) and bring me the full sized mattresses so my daughter had something to sleep on that night. In addition, we realized that my daughter paid for a queen mattress so they have refunded me the difference. I was amazed at how quickly they fixed the situation and as a parent I was so grateful that they took care of my daughter. I would recommend this company to EVERYONE! It's great to see this kind of service in today's...