Big Dee's Tack & Vet Supply — Local services in Streetsboro

I ordered a turnout sheet that was marketed as waterproof to keep the horse warm and dry. The first time we used it in a persistent drizzle, it was soaked through and the horse was very wet. I contacted Big Dee's and was told the turnout sheet I ordered wasn't adequate to be used in the rain, even a light rain. I mentioned the reason I ordered it was because it was marketed as being waterproof and they had nothing to say. They did offer me 10% off if I'd like to order something else.

I went ahead and left a review of the turnout sheet so others would be aware that it's not suitable to be out in the rain. My review was an honest review of the product and also mentioned that customer service was helpful in explaining the limitation of the product. Before posting the review, I saw mention that Big Dee's may not publish all reviews. They chose to not publish mine, which I find to be a shady practice to keep review scores high and increase sales.

I'm sure there are plenty of great experiences from this store, but my interaction leaves me feeling they are dishonest and just try to...

i bought a $9 item, for which i was charged $6.50 handling fee. for my money they sent me a very large, very heavy catalog i did not request, in a very large, very heavy box i did not need. i bought a .05oz halter crown piece for $9. instead of fair shipping & handling practices big dees penalizes you for not spending $70. which is fine. but when i receive my tiny, tiny item in a huge box with tons of filler paper & a large, heavy catalog i did not ask for, that is too much. they are forcing you to pay for shipping and handling on their stupid catalog. and when you call to complain, you get a woman named denise who must think we are all idiots (and honestly, we are if we shop at Big Dees) tells me the giant box and the heavy catalog doesn't cost me anything, the shipping and handling fee was for my tiny, little .05oz item. and she will allow me to return it at my expense. isn't that nice.... now here is the funny part..... YOU SENT THE WRONG ITEM. your invoice says 'crown leather - average horse' and the item you sent says 'crown...

UODATE: I’m an average-sized person and found the boots far too narrow in the calf, and probably too tall (couldn’t zip them up so don’t know for sure). HERE’S THE WORST PART: unlike other quality stores (SmartPak, Dover, Schneider’s) Big Dees will not pay return shipping for items that don’t fit. A trip to the post office today revealed a $50 cost to send the ill-fitting boots back. So unless you’re 100% sure that any item purchased at Big Dees will fit, I recommend you go elsewhere. Also bear in mind that they “reserve the right” to decline to post any review on their site. So you can probably assume that negative reviews on products aren’t being posted, thereby skewing the actual customer satisfaction with any given product.

Super disappointed. Ordered winter boots and they are far too narrow. Called to request an exchange and they "have no more" wide calf boots. They won't pay the return shipping. "Customer service" person was flippant and uncaring. I've done a bit of business with Big Dee's before. This will be my last...