DICK'S House of Sport — Local services in Strongsville

Here is the truth. While everyone is scared that Amazon will shot down brick and mortar stores with their low prices, there are peopltlike Brian, who assisted me today (May-2-2018) This guy is here to do his job no matter what and he doesn’t care about Amazon! I have been to this store many time and yes, other people were nice, but no one is there to make an extra step like Brian. I was pleasantly shocked how much care he gave to my concern. Even if he didn’t help me to solve my issues with finding what I needed (and he absolutely did) he was there to listen and that is so important, he could of just brushed me off with a smile like others did before, but he showed genuine concern, super polite, went far and beyond to find a solution to my problem. Hey Dicks, you have a future management material here and his name is Brian. This guy will keep your store in business and Amazon will never be a threat to you. Thanks Brian for being professional with the highest standard of customer care. I will be back to this store again, not because it’s close to my house but because of this guy who is not spoiled with the sense of entitlement and didn’t make me feel like he was doing ma a favor by being there. Good job brother. 5...

Went in to buy a new pair of running shoes. Observed all of my options, paced back and forth about 10 minutes waiting on a employee for shoes to try on. I was never approached to see if I needed anything. There was 2 younger men working in the shoe section, they were caring on a conversation about March madness. I interrupted them, asked for assistance, recieved an attitude from the one man and the second man said nothing, just walked to the back. I asked the man with an attitude for styles and sizes of shoes. He tells me he'd be right back. 10 minutes later, I put my shoes on to leave. The attitude employee never brought me my shoes. As I was walking out of the store he was in a different section, conversating with yet, another employee. Terrible customer service, they do not care to assist you. I went elsewhere to spend my $200 on shoes. No wonder your corporation...

If big box stores wonder why they are losing business to online markets, they only have to look at their stellar customer service. Shopping for shoes on a Wednesday afternoon to be left in the department by ourselves (wife and I) for a lengthy period of time. Walked up to the front to ask for assistance and was told he’s by himself and on the phone. The distinction should have been made between a store phone or cell phone. When the salesman did come out, he was less than thrilled to help us. No apologies, no hello or thank you. We knew what we wanted and knew the store had the size needed so certainly not a difficult task. Shoes given to us, and again, nothing said but a quick turn and his back. Just another nail in the...