Charleys Cheesesteaks — Restaurant in Strongsville

Picture it, mall is closing and a tired Mom and toddler need to eat. Toddler is very upset about leaving the playplace, is hungry and now throwing a fit. Mom orders food and is given fries right away. While trying to juggle her purse, drink and an upset toddler the Mom gives the toddler a fry but it is too hot and toddler drops it on the floor. The cashier apologizes even though it's not his fault and the Mom explains it's been a long day and the toddler is just tired and emotional per usual. The cashier reaches over and hands a small free package of cookies to give to the toddler. The crying stops, Mom breathes and in just a moment a stranger has helped more than they could know. Thank you for your thoughtful gesture. You truly made a difference in that Mom's day. Food was so delicious and...

I was trying to order a regular chicken California sub with a coupon for free fries with any purchase of a cheesesteak and they denied my coupon when the owner gave me and my co-workers a bunch them. I even told the workers that they given to all of us at the store and they said no they weren’t, when I was the one the owner gave them to at the register one day. I have previously used the coupon with a chicken California but today the lady decided to tell me I had to order the cheesesteak (when I don’t eat steak) and when I asked if the chicken California was one she said no even though they are. I wish the workers would know their own menu and their coupons that they give out. I am very disappointed with the disrespect I was given by...

well I ordered online as I’m working. I get to Charley’s, they have. Huge line, so I wait for the older guy at the register- my Charley’s page refreshed and he stood there arguing with me for 20 minutes about my order number- which I showed him my order was place with a time & date stamp- he wouldn’t give me my food. Made me tell me the order in front of everyone- and then said “ next time, get your name on your order correct” because my last name was typed out & not the first initial. How RUDE. My food was COLD & WRONG by the time I got to eat it & oh I got to waste my whole lunch break arguing with an old 40 year old who works at...