The Home Depot — Local services in Stroud Township

DO NOT BUY LAWN MOWERS FROM HERE!! THIS REVIEW IS LONG, BUT TRUST ME, IT WILL SAVE YOU 2 MONTHS OF YOUR TIME.

Bought a cub cadet riding mower on Labor Day in the store. Never recieved any confirmation or update on a delivery date for a month. I called the store for them to tell me something is wrong with my order, and a manager will contact me within 48 hours.

I never heard from the manager instead, I recieved a mower 2 days later that was left in my driveway for 6 hours while nobody was home. The delivery required a signature, they left the paper underneath the windshield wiper of my wife's car. (3rd party delivery service ). While inspecting the mower I noticed that it was covered in dirt, and gravel dust , I also discovered the entire top of the motor was rusted. I later discovered that they leave thier mowers outside to depreciate and still sell them at full price.

I called the store only for the phone to ring for 20 minutes. I called the customer support center in Atlanta Georgia. I explained my situation as well as the condition of the mower I recieved. She put me on hold and called the store herself, she got ahold of Terran ( ASM ) who i told I wanted my mower picked up. He informed me that he will need to schedule an on job site pick up and call me back to let me know the date. I never heard back from him, and he never scheduled a pick up. I called 2 days to discover this and finally had it scheduled for it to be picked up for that Friday ( it was Wednesday at this point).

Throughout this time, I'm making multiple phone calls to this service center in Atlanta because they were the only people I could even make contact with anyone in this stroudsburg store. Even the service center was getting the run around, and even hung up on. My wife ended up going down to the store to speak to the manager. She was able to speak to a supervisor named Joe Applegate. She gave him my phone number to have him call me to explain what is going on with my order, and how to get a mower that hasn't been left outside for months. He tries to butter me up with an " upgraded mower " the upgrade was a hollow promise. The upgrade was the exact same model I already ordered and paid for over a month ago. I told him I wanted a mower drop shipped from the manufacturer of cub cadet. He told me he wasn't sure how to do it and he would need some time to figure it out.

I called home depot service center again,and was transferred to the resolutions department, I placed an order for a 2nd cub cadet riding lawn mower and had it set up as a drop ship order. Never heard back from Joe either.

Its now Friday, the day this mower is supposed to be picked up. My wife gets called into work early. She drives back down to the store to get an ETA of the pick up service. She spoke to a woman in the customer service area. This woman contacted the dispatch of the delivery service to discover that they were 15 minutes away from my house. No one else was home at the time so she told them they need to come after 4pm because I would be home.

What we didn't know is that dispatch told the woman that they wouldn't be able to pick up the mower later on due to a busy schedule. Instead, she told my wife that they would be there after 4pm to pick up the mower. I ended up getting home from work to pull the mower out of the garage, and waited until it was 7:30pm. I drove down to the stroudsburg store and was able to speak to Jason who lied right to my face, telling me that the guy is gonna be there at 9pm to pick up my mower. I informed him that im leaving for vacation early in the morning and I dont have all night to wait around. He told me to just leave it outside and if it gets stolen .... its on him.

He even went the extra mile in customer care by sending me off with a smart remark saying give us a call at 9pm to let us know the mower was picked up The store closes at 9 so Jason would have been long gone.

The amount of incompetence and lack of service had me, and the support center in Atlanta at loss for words. I will never come to store...

We are extremely dissatisfied with the entire experience we had with Home Depot, their third-party delivery agents, and the customer service representatives we had to speak with multiple times over the various weeks this whole process took.

We paid to have our washing machine installed when it was delivered by Home Depot. When the men brought the washing machine they stated we did not pay for installation. After multiple wasted minutes of going back and forth ensuring them we did in fact pay for it they called the Home Depot warehouse just to be told we paid for installation. I assumed that would be the end of it. But then the main guy said they still couldn’t install the machine due to our water valves being too corroded to be used. So we would need those replaced before the machine could be installed. My husband asked if Home Depot was going to cover this since we paid for the installation and we were now not able to have it installed. The delivery guy said that Home Depot would provide a plumber to come out and replace the valves and install the machine all free of charge. We said we wanted that in writing before we signed for anything. The guy allowed my husband to write “Free Installation and Free Valve Replacement” on the delivery receipt and then we signed for it.

After 3 different 20+ minute phone calls with Home Depot to try and figure out when a plumber would be scheduled we were finally told it would be at least 3 weeks before we could get a plumber out to fix the issue. We asked each time if Home Depot was going to cover any charges associated with the plumber. Home Depot said yes each time. They would be providing the plumber free-of-charge to us.

Three weeks later the plumber arrived, I explained what we had been told about the valves and why the machine couldn’t be installed. The plumber looked at the valves and stated they were completely fine. They might have a little corrosion, however brand new valves would look the same way after 1 month. He said “as a professional plumber I assure you these valves are not corroded.” The plumber said the delivery guys were being 100% lazy and came up with and excuse to get out of installing the machine. As the plumber started installing everything he said that the delivery guys had not even removed the inner bolts that held the drum in place. So if we had installed the machine ourselves and tried to run it the drum would have stayed in place and shook across the whole floor definitely damaging something in the process. I also asked if we would have been charged if we had ended up needing the valves replaced, and the plumber said yes. He was not aware of any deal made with Home Depot to cover the cost of additional work done outside of simply installing the machine.

All-in-all I can honestly say we will never purchase anything from Home Depot again that needs to be installed, or delivered by them. The level of incompetency, lying, and lack of concern for their customers astounds me. It was an incredibly frustrating and time wasting experience. And I sincerely hope they start hiring companies and employee’s who actually know what they are talking about and have the decency to do the job they...

Please see below. The first is my review, the second is their response. They have no interest in further investigation or actual customer service. Also note that I noticed an employee using a tissue with their bare hand wiping away the blood. Be careful if you buy a grill from here!

Good afternoon,

I am writing to share my experience regarding the above listed order.

I spent a lot of time in the store evaluating what gas grill to purchase. I finally settled on one and decided to purchase it once I got back home. Home Depot advertises free assembly, which I took advantage of. I got an almost immediate call from the store almost persuading me to not take the free assembly as it would take days and they had no idea when it would be completed. I said I could wait a few days and to follow up with me when the order was done.

I received a text alert that my order was ready, which it was not. When it was ready a few days later, I got call after call (and text after text) to come pick it up.

Yesterday I purchased some nice food to grill and headed over to Home Depot to pick up my order. I wheeled the grill outside in the sunlight all ready to inspect it and place in my vehicle. Without even touching the grate, pieces of black material started to flake off and show rust underneath. In addition, there was a large amount of dried blood that I came into contact with (presumable from assembly). I went right back inside the store to ask for just the grate to be replaced, the blood to be properly removed and for a side end to be removed for easier storage in my car.

An employee, presumably a Supervisor or Manager told me they had no more of that grill in stock. They also told me that the grill will flake like that anyway with my first use since it is a lower end grill. I voiced my concerns about not being told this when I was shopping AND that it troubled me I was being almost belittled for purchasing a lower end grill. They said they would try to get me “a deal” on a different grill, but the best “deal” was to pay $10 more for the same brand of grill they just told me was poor quality. This was the best you could do after I just came into contact with blood from the grill you put together? I opted for a refund and went home to wash my hands and sanitize anything I touched. I would have much rather just been provided with a grill.

Thank you for listening.

Good Day,

This email is in reference to your email to Home Depot about your grill purchase. I am the customer care agent that has been assigned to your case. Please accept my apologies for the inconveniences that you have experienced.

Your feedback and concerns are vital for our organization to maintain and provide excellent customer relations. I see that the grill has been refunded. I would like to provide you with a $60 gift card for you experience, please advise if you would like that via email or postal mail.

You can reply to this email or call me at the number below to confirm. I look forward to hearing back from you.

Thanks for shopping...