Batteries Plus — Local services in Summerville

UPDATE: Chalk this one up to an employee trying to do the right thing for his employer, although he was not entirely prepared to handle the situation. The original purchase records presented some complications that made it complicated

The manager actually tried to locate me to straighten the issue out but did not have enough details. I went back the next day and met with him. I actually came out better than what I should have to begin with. This location is definitely trying to do the right thing.

………edited

I went to this location today with a top of the line Duracell battery that clearly had a bad cell. The battery had a 4 year warranty and I had the receipt that showed it was in warranty. The clerk first tried to convince me it only had a 3 year warranty, for which I proved him wrong. (Edit at least according to the purchase record I had) He then tried to tell me the system showed I never picked the battery up in the store when I ordered to store.

He the agreed to test it and tell me it had a bad cell, which I already knew. The battery was already charged and in the car, so charging it more would do nothing. Yet he asked me if I had a spare car because they would need to keep the battery for an “unknown” amount of time to attempt to charge it more. A complete waste of time for a battery that has 7 months on the warranty and will clearly not last the winter. And of course I can’t go without the car for an “unknown” amount of time.

He tried every excuse in the book to deny the warranty from the minute I walked in the store.

In fact I called the corporate customer service. They called the store and and spoke to the same kid who had no manager. The customer service rep obviously got the same impression I did. We will see what happens when the manager at this location sees the email...

Had my battery replaced on my iPhone 11. They said they had the battery in stock and the phone would be ready by lunchtime. I show up around 2 and they said they didn’t have the battery and my phone was taken apart. They offered me a loaner phone but without my contacts there really was no point. It ended up taking 3 whole days to get my phone fixed. When I picked up the phone I had them put on a glass screen protector, which broke not even a half hour later. 8 days after the repair, the lcd started bleeding under the screen. I take the phone back to the store and the same guy tells me it’s my fault because the screen was broken, and I dropped it. I leave and fill out their customer satisfaction survey and the same guy calls me and leaves a message saying that it’s my fault and he doesn’t know why I left a negative review.

My phone’s screen isn’t cracked. The protector was, but they’re designed to crack instead of the screen. I have never once seen an lcd screen start going black without a cracked screen. Obviously the issue is internal.

I’m a mechanic, I understand that things don’t always go as planned. But to lie and pass the blame onto a paying customer is disrespectful and speaks volumes to your character and business model.

I’ve given up and ordered a new phone. Don’t expect these people to leave you with a functional phone. Give them your hard earned money and they will ruin your...

DO NOT GET YOUR PHONE SCREEN REPLACED HERE!! SCAM!! After getting my husband's phone repaired by Jon, a week later the screen cracked. Due to holidays we couldn't make it in for another week or so. Jon was there and very rude to me this visit, he also made it clear that even if HE had messed up on the installation of the new screen WE would have to pay $140 AGAIN for a new screen. Long story short, when the screen was removed at another location, there were 2 loose screws(as in lot attached to anything), see pictures, one of those screws was placed on the adhesive with the threads up towards the screen... In the EXACT place the screen cracked AFTER repair. No warranty/guarantee on their work! Also by how dirty the adhesive was, it didn't look like Jon had even attempted to remove the old adhesive and put a new one on. SAVE YOUR TIME AND GO ELSEWHERE to get your phone screen repair...