Terrible return policy experience. I tried to return bamboo cutting boards and a stainless steel shaker after noticing quality issues â tiny fibers lifted from the cutting board surface, and the shaker developed multiple stains. I was refused a return even after speaking to two managers.
I was never informed that I couldnât wash or inspect the items, or that all plastic and tags had to remain on them. That completely defeats the purpose of a return policy. If you canât test something, what exactly are you supposed to be returning?
I wonât shop here again especially because I asked about return policies when purchasing items but I wanât informed at all. This place effectively has no return policy, and the customer service was poor. No apology, no flexibility â just dismissiveness.
Go to Target instead â excellent customer service, great quality, and a reasonable return policy. I left all the items at the counter and walked out. They lost a...
   Read moreThis review is limited only to the store's delivery service provider, Select Express & Logistics. The Homegoods store itself is excellent. Friendly staff. Great selection of items. Always clean and well organized. The one star review is to encourage them to look for a different delivery service provider. Select Express and Logistics has been inefficient, unfriendly, and incompetent. I purchased a couch and two chairs on February 12th. The ad in the store states "fast delivery next day." It is now February 20th and still no delivery. I would not bore you with all of the excuses they have given me but in a nutshell, they could not or would not deliver the items timely. It is incredibly frustrating. After the fourth time they rescheduled the delivery date, I told them to just cancel the delivery and refund my money. They refused. DO NOT USE THIS SERVICE. Home Depot has pickups and vans you can rent for an hour at the fraction...
   Read moreThe store itself is great. The prices are hard to beat and hard to find anywhere else. The only issue is if youâre apart of the LGBTQ+ and you present that way (I have short hair and dress more masculine as a female), they will give you major grief about going into your specified dressing room. The store itself is typically fine! But Iâm not trans or anything along those lines so I am not âgoing into the opposite genderâs dressing room,â I just wanted to use the womenâs dressing room with my wife, and that seems to be too much...
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