Wells Fargo Bank — Local services in Sunnyvale

The last time I came here their manager was in the teller line.( I believe he is the manager, the Chinese man who is almost 55 years old). So my dad needed to get some money from his bank account. He also doesn’t speak English so I’m his translator whenever we go. The manager was so rude and he was literally making me feel like I’m forcing my dad to do something with his bank account. My parents also added me in their bank account so I’m using that account as well. Like he said something and I translated that but then he asked my dad again like wth I just translated that. He was smiling at my dad and acting like I’m doing something wrong. I hated that and whenever he is in teller line now, I just don’t go to...

Had a scheduled appointment with Wells Fargo. The bank called the evening before confirming the appointment, what I was looking to do and stated it would take about 30 minutes. Went into the scheduled appointment and bank was busy. Appointment started 15 mins later due to a previous appointment. Banker did not know what the appointment was about and informed me to do what I wanted was going to take an hour to set up. Lack of communication and...

The banking system here is incredibly inefficient. My Zelle service stopped working, and despite numerous calls and in-branch appointments, no one could resolve the issue. Their only suggestion was to "create a new email." Additionally, they were five minutes late for our in-branch appointment, and during a previous visit, they refused to assist us because it was "after hours," even though I arrived five minutes before...